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Bruce Massau, DO

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Pain Management Specialists

OhioHealth Physician Group Pain Care Physicians

Columbus, OH

OhioHealth Physician Group Pain Management

Columbus, OH

OhioHealth Physician Group Pain Management

Columbus, OH

OhioHealth Physician Group, Inc.

Columbus, OH
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Bruce Massau, DO
62 Consortium of Ohio
(21 Reviews)
> Get Phone Number & Directions
1492 E. Broad Street, Suite 1203 Columbus, OH 43205
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Consumer Feedback

(21 Reviews)
Service
3 star average for Service
Environment
4 star average for Environment
Expertise
3 star average for Expertise
Staff
3 star average for Staff
Recommended
2.5 star average for Recommended
Value
1.5 star average for Value
Did you experience unnecessary pain during your visit?
No
Did this provider seem irritated to be working with you?
Not at all, they were glad to help me with anything I needed
Was the waiting area spacious?
Yes, extremely spacious
Did the staff make you feel uncomfortable when you called with questions or concerns?
Not at all! They were happy to address every concern I had
How would you compare this provider to others in his/her field that you have visited?
Among the best I have seen
by Anonymous xxx.xxx.89.71
November 26, 2012
How would you compare this provider to others in his/her field that you have visited?
The worst I have seen
Was this provider's office too loud?
No, it wasn't too loud
Is this provider willing to pursue advice from other providers when necessary?
Not at all. They were too arrogant to ask for any assistance, even though they knew it would help
Did this provider seem irritated to be working with you?
Somewhat, they could have been kinder
Was it easy to make an appointment with this provider?
No, it took a while
by Anonymous xxx.xxx.181.92
November 16, 2012
Was this provider's staff friendly?
Not Really
Did you leave the office feeling satisfied with your visit?
No, I left with more problems than I came with!
Was this provider's office easy to locate?
Fairly Easy
Are you going to visit this provider again?
Only if I couldn't find a better substitute
by Anonymous xxx.xxx.161.150
September 19, 2012
Did this provider answer all of your questions?
None of my questions were answered
Was this provider's staff friendly?
Not Really
Did you leave the office feeling satisfied with your visit?
No, I felt confused and uneasy when I left
Was this provider's office easy to locate?
Fairly Easy
Are you going to visit this provider again?
Not if my life depended on it
by Anonymous xxx.xxx.148.252
August 15, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
by William xxx.xxx.89.124
July 23, 2012
They barely gave me any information at all. I'm going to have to do my own research to get my questions answered. Their staff was not friendly at all, I didn't feel welcome there. I feel like my appointment was pointless. None of my questions were answered, nothing was accomplished, and I felt worse when I left. I found the office, but only because I had simple, very clear directions. I wish it had been easier to locate. I and I only called to get my records. I could not return the first time they called me to come back because my father was in the hospital for cancer but one little critizism I gave and they treated me terrible when I called back just recently they were so rude. A Doctor may say bas things about a patient but not the reverse!I might like to go back but they dismissed me without my own permission I don't know how I would be treated but I DID NOT say I did not want to go back! did have a bad experience because I was unable to speak my side and they talk to me so rudely on the and have no email address to confirm their "certified" letter I asked to not be a patient anymore. They said they would call back but who knows and who do I turn to?! I cannot email them to avoid mistreatment on the phone and now am afriad of being a patient but still have not said "I do not want to be one", they assumed that, that is not legal I think. I hope this email provides some help because now due to one statement of critizism, I am a unfairly a dificult patient. I hope with this email someone can help me because I am afraid to call but am NOT stating I do not wish to no longer be a patient. Maybe that is what they want and this is the only way they can do it. Doctor are human too. Thank you. It should not be this hard to get help for pain after so many surgeries.
by Giovanni Moscardino xxx.xxx.101.236
June 08, 2012
Were the waiting room chairs comfortable at this provider's office?
They were average
by Anonymous
December 18, 2011
One thing I noticed about their office was how absolutely fantastic it smelled. They must clean or sanitize all the time. I never have to worry about them overbooking appointments. They definitely believe in quality over quantity here and it is much appreciated. One of the first things I noticed about this business was how many different areas of the building were handicap-accessible. I have been to other places where I couldn't tell how someone in a wheelchair could even enter, but they really spent a lot of time to accommodate people with all different needs.
by Steve Grimwood
November 20, 2011
Did this provider leave you unattended for an extended period of time?
Not at all! They were always present and attentive
Does this provider promptly return your phone calls?
Definitely! They always call me back very quickly!
Does this provider treat their staff well?
Very! I've never seen an employer treat their staff better
by Anonymous
September 06, 2011
Was this provider argumentative or easily angered?
Somewhat, they didn't want to listen to almost anything I said
Does this provider adhere to the customer is always right policy?
Sometimes, but not always
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, I felt informed when I left
by Anonymous
September 01, 2011
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Map and Directions
1492 E. Broad Street, Suite 1203, Columbus, OH 43205