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Charles Susong, MD

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Charles Susong, MD
(21 Reviews)
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2051b Hamill Rd Ste 301a Hixson, TN 37343
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Consumer Feedback

(21 Reviews)
Service
3.5 star average for Service
Environment
4.5 star average for Environment
Expertise
4 star average for Expertise
Staff
4 star average for Staff
Recommended
4.5 star average for Recommended
Value
2 star average for Value
Was this provider's office easy to locate?
Fairly Easy
by Anonymous
February 29, 2012
Has this provider ever cancelled your appointment on you last minute?
Never, they are very reliable.
Did you leave the office feeling satisfied with your visit?
Completely!
Does this provider have helpful information available online?
No, just a basic listings page
by Anonymous
January 30, 2012
Did this provider ever postpone your appointment?
All the time, and they usually don't notify me until right before my scheduled appointment
Did this provider thoroughly explain the risks and benefits of your treatment?
No, they didn't even attempt to explain
Did you feel like this provider's office was understaffed?
Yes, I had to wait a long time before someone was able to help me
by Anonymous
January 08, 2012
Were the waiting room chairs comfortable at this dermatologist's office?
Yes
Did you notice a foul odor when you arrived at this provider's office?
No, I didn't notice an odor
Were you able to relax during your appointment?
Yes, I was completely at ease
by Anonymous
January 05, 2012
They left me completely alone for a long time and I became very nervous. I did not feel safe at all in their care. I definitely had doubts about their qualifications. Getting a convenient appointment time with them is almost impossible. They have really weird availability and I always have a hard time making an appointment. The staff must have not been trained very well. Mallory, a nurse, was demeaning and made me wait in the treatment room for an extended period of time before stating that a Dr. would be unable to see me today, and that I would have to reschedule for two weeks later! I would not refer anyone to this office.
by Jennifer
November 18, 2011
Did you have to wait long after you arrived for your appointment?
No, they were ready for me right after I arrived.
Did this provider answer all of your questions?
Yes
Did this provider leave you unattended for an extended period of time?
No, I was always attended to
Does this provider ever overbook appointments here?
Never! They have lots of business, but they do such a great job of never overbooking.
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
by Anonymous
September 29, 2011
Is this business in a safe neighborhood?
Absolutely, It is the safest neighborhood around
by Anonymous
August 10, 2011
Does this provider offer any coupons, discounts or promotions?
Not that I have seen
by Anonymous
July 16, 2011
They paid close attention to me and all of my questions were answered. I got an appointment quickly. I've never had to wait too long. It is obvious that their office is cleaned regularly. It was fantastic. Everyone in my community knows that they are the absolute best in the field. Let me just say that this business is in one of the safest areas around and you will be pleasantly surprised at how lovely the surroundings are.
by Mary
April 18, 2011
Did you leave the office feeling satisfied with your visit?
Yes
Was this dermatologist friendly?
Yes
Is this provider's business conveniently located?
Yes, it is very conveniently located
Were the staff members able to answer your questions?
Yes, they were able to answer my questions
Did this provider promise services he/she couldn't provide?
No, they were able to provide everything they said they would
by Anonymous
April 08, 2011
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Map and Directions
2051b Hamill Rd Ste 301a, Hixson, TN 37343