Was this provider's office too cold?
No, it was fine
Does this provider maintain a professional appearance?
Yes, he/she looked very professional
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
Does this provider always put the customer first?
Yes, they always put customers first
Was this provider sympathetic to your situation?
Yes, they were sympathetic and caring