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Thomas J Moore, O.D.

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Thomas J Moore, O.D.
(57 Reviews)
> Get Phone Number & Directions
7 W 7th Street Covington, KY 41011
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Consumer Feedback

(57 Reviews)
Service
4.5 star average for Service
Environment
4 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4.5 star average for Recommended
Value
3.5 star average for Value
Does this provider always take that extra step to make you feel special?
Absolutely, they always make me feel like I'm their only patient.
Does this provider always put the customer first?
Absolutely! They have some of the best customer service I have ever seen
Does this provider remember you and your circumstances at every appointment?
Yes
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
Does this provider adhere to the customer is always right policy?
Absolutely, the customer is always right here
by Anonymous xxx.xxx.182.144
January 16, 2013
Do not suggest this doctor unless it's for something extremely basic. He gave me a lower prescription for contacts than I had before. They gave me some samples that gave me blurry vision but I am now out. Can't contact anyone because they are closed for a month?? Therefore can't get contacts even ORDERED until it's convenient for them.
I told him I had meibomian gland disease and he looked confused and didn't say anything. Therefore I can tell he hasn't done any learning for a long time.
Staff was very nice but this is a low quality place. Never going back, I'd rather go to Walmart!!
by Keeb xxx.xxx.238.158
December 03, 2012
They made the extra effort to make sure every question and concern I had was addressed. Not only do they never postpone my appointment, they always try to get me in as soon as possible and on many occasions I can schedule same day or next day. I love that I can always get an appointment right away, and I never have to worry about them rescheduling it. They go out of their way to make everyone feel equally respected and cared for. I've seen client favoritism at some of the other places I've been, and I really appreciate the extra effort they make to avoid that here. Their staff is the most friendly, welcoming staff I've ever dealt with. They are so warm and professional, and make the whole experience that much better. I couldn't believe how great their office looked. It was very obvious that they took pride in the office's appearance. Everyone is welcome and they treat everyone well and are willing to work with anyone to make quality vision affordable by anyone. I have recommended them to multiple family and friends and everyone who has gone here wouldn't go anywhere else.
by Amanda xxx.xxx.149.49
October 17, 2012
Did this provider have reasonable prices?
Yes
Is this business in a safe neighborhood?
Yes, it was in a safe enough neighborhood
by Anonymous xxx.xxx.67.17
October 10, 2012
Was this provider's office too cold?
No, it was fine
Is this provider willing to pursue advice from other providers when necessary?
Absolutely! They aren't arrogant at all and are more than willing to pursue advice when necessary
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
Do you feel that you could have received better service somewhere else?
No, I don't think so
by Anonymous xxx.xxx.107.244
September 19, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
by Anonymous xxx.xxx.176.137
August 31, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
by Anonymous xxx.xxx.23.54
August 24, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
by jessica xxx.xxx.71.118
July 02, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Are you going to visit this provider again?
Without a doubt!
by Anonymous xxx.xxx.239.96
June 29, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Friendly Enough
Was this provider's office easy to locate?
Fairly Easy
Are you going to visit this provider again?
Sure
by JenniferL xxx.xxx.128.19
June 27, 2012
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Map and Directions
7 W 7th Street, Covington, KY 41011