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Michael J Bermel, OD

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Michael J Bermel, OD
(25 Reviews)
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55A CATOCTIN CIR NE LEESBURG, VA 20176
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Consumer Feedback

(25 Reviews)
Service
3 star average for Service
Environment
4 star average for Environment
Expertise
4 star average for Expertise
Staff
4 star average for Staff
Recommended
3 star average for Recommended
Value
3.5 star average for Value
How would you compare this provider to others in his/her field that you have visited?
Among the best I have seen
Did this provider show attention to detail?
Absolutely! They are always very careful and meticulous
Did you spend a lot of time in the waiting room at this provider's office?
The wait wasn't terrible, but it wasn't the best
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Does this provider always put the customer first?
Yes, they always put customers first
by SeeingWellinLeesburg xxx.xxx.43.2
October 22, 2012
I was completely distressed during my appointment. I was unable to relax and ended up having to leave. They barely ever answer any of my questions over the phone, and I've had unanswered requests for return calls from their doctor about my concerns and questions. They probably could have used some continuing education courses to get up-to-date on more current methods as well as customer service. Their office staff delved into harrassment when their services were so poor and untrustworthy, I elected to simply go to another doctor and not finish their exam. They are simply bullies and think that their behavior will go unchallenged.
by Sildrean xxx.xxx.89.199
September 28, 2012
Were you able to get answers to simple questions from this provider without scheduling an appointment?
No, this provider rarely answers questions over the phone
by Anonymous xxx.xxx.89.199
September 28, 2012
Did you leave the office feeling satisfied with your visit?
Not satisfied, but not unhappy
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Are you going to visit this provider again?
Not if my life depended on it
Did this provider rush your appointment?
Not too much, but somewhat
Did this provider have reasonable prices?
Yes
by Anonymous xxx.xxx.146.254
March 23, 2012
Did this provider seem irritated to be working with you?
No, they were polite
Does this provider always take that extra step to make you feel special?
Absolutely, they always make me feel like I'm their only patient.
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
by Anonymous
February 14, 2012
Office has not provided information regarding charges they sent to my medical insurance. Office has not provided copy of RX as requested to get glasses at another location. Dr Bermal is very nice and very thorough, he spends alot of time making sure the Rx is correct. Office staff is nice, the person who fits the glasses and apparently does the billing is not someone I would like to deal with again..
by Anonymous
January 27, 2012
Does this provider always put the customer first?
Definitely not. They seem to care more about themselves
Was this provider argumentative or easily angered?
Somewhat, they didn't want to listen to almost anything I said
Did you have to wait long after you arrived for your appointment?
Yes, I had to wait quite a while
Are you going to visit this provider again?
Only if I couldn't find a better substitute
Does this provider ever overbook appointments here?
Yes, there is a definite trend of overbooking here
by Anonymous
January 17, 2012
We have had our glasses done here for about 10 years and have had different experiences every time. Thankfully last time 2 sets of glasses for 2 different people were done right the first time but the billing was messed up for 6 months. This year not so good. We still have problems and the glasses have been sent back 2 times. If I were in some kind of an emergency I'd go back although we have been looking for something better. The staff is always pleasant. We do always feel like we are getting taken to the cleaners though... maybe it is just glasses in general.
by Anonymous
January 10, 2012
Are you going to visit this provider again?
Not if my life depended on it
by Anonymous
December 30, 2011
Was this provider friendly?
Yes
by Anonymous
September 07, 2011
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Map and Directions
55A CATOCTIN CIR NE, LEESBURG, VA 20176