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James R Hoekel, OD

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James R Hoekel, OD
(6 Reviews)
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3015 N BALLAS RD STE 351 SAINT LOUIS, MO 63131
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Consumer Feedback

(6 Reviews)
Service
4 star average for Service
Environment
4.5 star average for Environment
Expertise
4 star average for Expertise
Staff
3 star average for Staff
Recommended
4 star average for Recommended
Did this provider promise services he/she couldn't provide?
No, they were able to provide everything they said they would
Did this optometrist seem knowledgeable about different types of contacts?
Yes, I was impressed
Was this provider's office clean?
Yes everything was neat and sterile
Did this provider ever dismiss your concerns as unimportant?
Never, they go out of their way to address every concern of mine immediately
Did a staff member acknowledge or greet you when you entered?
Immediately! They gave me a friendly greeting as soon as I walked in
by Anonymous xxx.xxx.252.245
November 11, 2013
Were the restrooms well-stocked at this provider's office?
Yes, they were well-stocked
Did you feel safe in this provider's care?
Absolutely! I knew I was being cared for by an expert!
Did you notice a foul odor when you arrived at this provider's office?
Not at all, their office smelled fantastic!
Was this provider argumentative or easily angered?
No, they were very calm and understanding
Did this provider ever dismiss your concerns as unimportant?
No, they take every concern of mine seriously
by Anonymous xxx.xxx.158.55
January 10, 2013
Did this provider rush your appointment?
No, I was able to ask as many questions as I wanted
Did this provider seem irritated to be working with you?
Not at all, they were glad to help me with anything I needed
Did you notice a foul odor when you arrived at this provider's office?
Not at all, their office smelled fantastic!
Does this provider always put the customer first?
Absolutely! They have some of the best customer service I have ever seen
Did this provider answer all of your questions?
Every question I had was answered thoroughly
by Anonymous xxx.xxx.218.154
January 01, 2013
Did this provider seem up-to-date with the current advancements in their field?
No, they could have used some continuing education
Did this provider answer all of your questions?
No, I left confused and frustrated
Was this provider late to your appointments?
Yes, they were over an hour late for my appointment
Was this provider's staff friendly?
No, they were rude
Is this provider's business conveniently located?
Yes, it is very conveniently located
by Anonymous xxx.xxx.212.223
November 16, 2012
Did you have to wait long after you arrived for your appointment?
Yes, I had to wait quite a while
Did this provider promise services he/she couldn't provide?
A few, but not too many
Was this provider sympathetic to your situation?
Yes, they were sympathetic and caring
Was the waiting area spacious?
Yes
by Anonymous
August 02, 2011
I love that they are always more than happy to answer my questions, and actually welcome questions. I've felt awkward at some other places I've visited when I've tried to ask a lot of questions, but not here. I love how much attention to detail they show. They are always so careful and meticulous. I never have to worry about them making a mistake or forgetting something. They were easy to reach in an emergency. When I called they answered right away and I was so relieved to hear a friendly voice.
by Anonymous
May 12, 2011
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Map and Directions
3015 N BALLAS RD STE 351, SAINT LOUIS, MO 63131