Was this provider sympathetic to your situation?
No, they didn't show any sympathy or concern
Is this provider's business conveniently located?
Yes, it is very conveniently located
Did this provider answer all of your questions?
No, I left confused and frustrated
Did this provider ever dismiss your concerns as unimportant?
Yes, they said I was overreacting, and I knew I wasn't
Does this provider have a good professional reputation within your community?
Not really, it could be better