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Mark F Dollar, MD

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Mark F Dollar, MD
(18 Reviews)
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122 PROFESSIONAL DR WEST MONROE, LA 71291
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Consumer Feedback

(18 Reviews)
Service
4.5 star average for Service
Environment
4 star average for Environment
Expertise
4 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4.5 star average for Recommended
Value
3.5 star average for Value
Is this business handicap-accessible?
Yes, it was handicap-accessible
Is this business in a safe neighborhood?
Yes, it was in a safe enough neighborhood
Does this provider give unbiased advice?
Yes
Was this family doctor friendly?
Friendly Enough
Did this provider pressure you to purchase any unnecessary products during your visit?
No, my decisions were always respected
by Anonymous
January 10, 2012
Does this provider treat their staff well?
Yes, they treat their staff with respect
Did this provider show attention to detail?
Yes, I've never had to worry about them missing any important information
by Anonymous
December 05, 2011
Dr. Dollar is the WORST doctor ever. I went to him for a few years because he was on my insurance plan. He doesn't listen. He goes on speeches that are impossible to interrupt. He is condescending and yelled at me, calling an addict because I have ADD diagnosed from my medical psychologist. I would LOVE to turn his front office staff in for HIPPA violations. They talk to you about your case, insurance information, and anything else they want to in front of the entire waiting room. DO NOT GO TO THIS DOCTOR!!!!
by Former Employee
July 08, 2011
Were the restrooms clean at this provider's office?
Yes, I could tell they were cleaned regularly
Does this provider treat their staff well?
Yes, they treat their staff with respect
Does this provider adhere to the customer is always right policy?
Sometimes, but not always
by Anonymous
July 06, 2011
Was it easy to make an appointment with this provider?
Yes
Did this provider ever postpone your appointment?
No, they never postpone my appointment
Was this provider argumentative or easily angered?
No, they were very calm and understanding
Is this provider's business conveniently located?
Yes, it is very conveniently located
by Anonymous
June 06, 2011
Were the waiting room chairs comfortable at this family doctor's office?
Yes
by Anonymous
April 07, 2011
Were the waiting room chairs comfortable at this family doctor's office?
Yes
Does this provider always put the customer first?
Absolutely! They have some of the best customer service I have ever seen
Does this provider offer flexible appointment times?
Absolutely! I never have a problem!
Did this provider have reasonable prices?
Yes
Did you feel like this provider's office was understaffed?
No, they were fully staffed
by Anonymous
March 17, 2011
I liked Dr. Dollar and when he had an FNP (Theresa)I really liked her as well. However, reception staff is focused on collecting money and frequently overchages for co-pays resulting in you paying out money they keep to apply to your balances. They demand payment of deductibles and co-pays at the time of service even though my Insurance Company asks that this not be done. I was told by the Receptionist that the Dr. would simply not take that companies patients if they couldn't collect at the time of service. The business manager is not customer friendly and treats one who is late paying a small amount of money like they tried to rob Fort Knox. Both the Reception staff and the Business manager will address your need to pay clearly in front of others in the waiting room (may be a HIPPA violation as it is more than "casual" conversation that folks in the waiting room can hear).

The one medically related concern I've had is that it appears that the medical staff missed the fact that I had become quite anemic even though there were plenty of symptoms pointing to this for a number of months and a number of blood labs were performed during that time which may have reflectd such. My Cardiologist was the one who picked up on my anemia and my Gastroenterologist that identified the most likely causitive issue and now after 2 trips to the ER and about 3 months of specific medications, my anemia is in remission.

Ultimately I walked out on this practice not intending to return only to be informed later, by letter, that I had been "fired" as a patient because our "professional relationship has changed". Now that is a new one to me - imagine being fired as a patient. I've never had any disagreement with the medical staff at this practice and believe I was "fired" as a patient simply because I confronted the business manager when I was being asked to pay my balance before I was to be seen vs. paying the balance and any new charges after the service that day.

What I've said above is true and without embellishment and is nothing I'm afraid of saying to anyone and I have no fear related to the statement resulting in the possibility of liability for what one posts, as the facts are the facts.
by Rater1
March 03, 2010
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122 PROFESSIONAL DR, WEST MONROE, LA 71291