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Robert K Dyo, MD

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Robert K Dyo, MD
(33 Reviews)
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2821 GEORGE BUSH HWY STE 510 RICHARDSON, TX 75082
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Consumer Feedback

(33 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
5 star average for Staff
Recommended
4.5 star average for Recommended
Like another person posted, we had been going to Dr
Dyo for years. Very friendly man! Somewhere down the line the front office staff has become rude. I hated calling for an appointment! Once I owed on a bill. I tired to tell the office staff everyone I went in that I knew I had a balace on my son. They kept telling me no, that they don't show anything and I was caught up.
After several attempts to resolve the issue, I let it go. The about 2 months later, guess what! They sent me a bill!!!!! I was so irritated! Probably wouldn't have been that bad but the staff was rude about it. Understand I'm speaking of the personnel at the window. The nurses have been super!

Sadly I decided to leave, not because of the dr, but because of his front office staff. Rudeness turned us away!
by Jana Shelton xxx.xxx.202.167
December 14, 2015
My family and I have been going to Dr. Dyo for years and have loved him. He is kind, understanding, and helpful in every aspect. A couple of months ago, he referred me to a different hospital for a medical condition that he is unable to treat. I called the office several times asking for the referral with no response, so I finally decided to take it up with reception since Dr. Dyo (obviously) does not take calls. Amber rudely explained that I was not allowed to receive a referral from the Dr. because he had not treated me for my condition. Well, duh, that's why I needed the referral. She continued to tell me that I wasn't understanding (very loudly) and that it didn't matter what I had been told, I was not getting a referral. I asked if there was someone higher up that I could speak to and she informed me that she was the "manager," and I proceeded to tell her that she was being very rude and unprofessional. She then said "okay have a great day," very sarcastically and hung up on me. It's a shame that such a good doctor has to loose loyal patients over unprofessional, rude, loud employees who don't know how to represent a functioning business. I will not be returning.
by Terrible front office staff xxx.xxx.7.80
August 11, 2015
Was this doctor's staff friendly?
Yes, they went above and beyond
Was this doctor friendly?
Extremely Friendly
Did you leave the office feeling satisfied with your visit?
Completely!
Does this doctor use current and safe equipment?
Yes; the equipment is very advanced!
Are you going to visit this provider again?
Yes
by Anonymous xxx.xxx.33.156
August 28, 2014
Does this family doctor use current and safe equipment?
Fairly current
Was this family doctor friendly?
Yes
Was this provider's staff friendly?
Yes
Was it easy to find parking at this provider's office?
Yes, it was convenient
Did you experience unnecessary pain during your visit?
No
by Anonymous xxx.xxx.152.163
November 14, 2013
Were the waiting room chairs comfortable at this family doctor's office?
Yes
Does this provider always put the customer first?
Yes, they always put customers first
Was this provider sympathetic to your situation?
Yes! They went above and beyond to make me feel special and respected
Did this provider's staff seem to respect him/her?
Definitely! They staff spoke very highly of him/her
Does this provider leave you on hold for a long time when you call?
No, they are really great about answering the phone right away
by Anonymous xxx.xxx.177.107
September 12, 2013
Is this provider's business conveniently located?
Yes, it is very conveniently located
Did this provider ever take personal phone calls while in the appointment room with you?
No, they've never taken personal calls with me
Would you recommend this family doctor to others?
I Already Have
Does this provider treat their staff well?
Yes, they treat their staff with respect
Did a staff member acknowledge or greet you when you entered?
Immediately! They gave me a friendly greeting as soon as I walked in
by Wanda Trotta xxx.xxx.242.24
August 05, 2013
Did you feel safe in this provider's care?
Absolutely! I knew I was being cared for by an expert!
Did this provider pressure you to purchase any unnecessary products during your visit?
Absolutely not! I was never uncomfortable
Was this provider argumentative or easily angered?
No, they were very calm and understanding
Did this provider ever dismiss your concerns as unimportant?
No, they take every concern of mine seriously
Did this provider have an entertaining selection of waiting room magazines?
Somewhat, but they need a bigger selection
by Anonymous xxx.xxx.164.62
April 22, 2013
Did this provider listen to your input and concerns?
Absolutely! This provider always listens carefully to what I have to say!
Was the waiting area spacious?
Yes, extremely spacious
by Anonymous xxx.xxx.6.91
April 15, 2013
I am always so impressed with how quickly my calls are answered here. I am never put on hold for a long time. Everything they told me in the beginning ended up turning out exactly the way they said it would. They were able to provide me everything they promised me. I've never doubted their abilities. I will absolutely return. I had an amazing experience- what I really loved was how friendly the doctor and staff were here. I felt so welcome and will definitely be with them for the long haul.
by soccermom xxx.xxx.175.177
January 15, 2013
Was it easy to make an appointment with this provider?
Practically Impossible
Did you leave the office feeling satisfied with your visit?
Not satisfied, but not unhappy
Does this provider promptly return your phone calls?
Not really. I usually have to wait a long time
Did this provider seem irritated to be working with you?
No, they were polite
Does this provider offer flexible appointment times?
Somewhat, but it's still difficult to get an appointment
by Anonymous xxx.xxx.140.112
January 10, 2013
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Map and Directions
2821 GEORGE BUSH HWY STE 510, RICHARDSON, TX 75082