James Y Allen Jr, MD

James Y Allen Jr, MD
4140 HERITAGE TRACE PKWY STE 312 KELLER, TX 76248
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Consumer Feedback

(24 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
5 star average for Recommended
Value
3 star average for Value
I've been other places that left me unattended for quite awhile, but not here. They would never leave me unattended and they always go the extra mile to make me feel cared for. They explained all the risks and benefits of my treatment options. Everything was explained in detail, all my questions were answered, and I felt a lot better about choosing a treatment plan. I was amazed at how wonderfully they treated each of their staff members. They were so appreciative and thankful. I've never seen any employer treat their staff better, and it made me want to come back that much more. The restrooms at this office were spotless. It smelled amazing in there and looked immaculate.
by Lowell
December 14, 2011
Did this provider ever take personal phone calls while in the appointment room with you?
No, they've never taken personal calls with me
Is this business in a safe neighborhood?
Yes, it was in a safe enough neighborhood
Did this provider rush your appointment?
No
Did you have to wait long after you arrived for your appointment?
I had to wait for a little while.
by Anonymous
November 14, 2011
Does this provider remember you and your circumstances at every appointment?
Definitely! They always remember me and make me feel important!
Did this provider seem well-trained and experienced?
Yes, they seemed very qualified
Does this provider always put the customer first?
Absolutely! They have some of the best customer service I have ever seen
Was this provider late to your appointments?
Sometimes, it was a little frustrating
Is this provider easy to reach in an emergency?
Absolutely! I can always count on them
by Anonymous
October 28, 2011
Did this provider use excessive foul language?
Not at all! They are always respectful and courteous!
by Anonymous
October 07, 2011
Does this provider remember you and your circumstances at every appointment?
Definitely! They always remember me and make me feel important!
Does this provider welcome questions?
Absolutely! They are happy to answer all of my questions
Did this provider ever take personal phone calls while in the appointment room with you?
He/she would never do that! Their full attention is always on me.
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
by Anonymous
September 07, 2011
Has this provider ever cancelled your appointment on you last minute?
Never, they are very reliable.
Does this provider remember you and your circumstances at every appointment?
Definitely! They always remember me and make me feel important!
Did this provider rush your appointment?
No, I was able to ask as many questions as I wanted
How would you compare this provider to others in his/her field that you have visited?
There is no comparison!
by Anonymous
September 06, 2011
Was it clear that this provider takes pride in the appearance of his/her office?
Definitely! It was one of the best looking offices I've ever seen!
Does this provider always take that extra step to make you feel special?
Absolutely, they always make me feel like I'm their only patient.
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
by Anonymous
September 01, 2011
They really go above and beyond to make me feel special. I've never been anywhere that seems to care more about their clients than here. I was given a polite greeting when I walked in. It was nice to be acknowledged. They have really great customer service here. They always put their customers first, regardless of the situation. It is refreshing to have a professional office make me feel so very special.
Their office was well organized and clean. I could tell they took a lot of time making sure it was presentable.
by satisfiedcustomer
July 14, 2011
Is this business handicap-accessible?
Yes, it was handicap-accessible
Does this provider always take that extra step to make you feel special?
Yes, I always enjoy my appointments
Does this family doctor use current and safe equipment?
Yes; the equipment is very advanced!
Would you recommend this family doctor to others?
I Already Have
by Anonymous
May 18, 2011
Would you recommend this provider to others?
Yes
Did this provider seem well-trained and experienced?
Yes, they seemed very qualified
Were the waiting room chairs comfortable at this family doctor's office?
Yes
Did this provider show attention to detail?
Yes, I've never had to worry about them missing any important information
by Anonymous
May 02, 2011
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