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Charlene Hu, MD

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Pleasanton, CA

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Charlene Hu, MD
VALLEYCARE MEDICAL FOUNDATION
(17 Reviews)
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5575 W LAS POSITAS BLVD STE 130 PLEASANTON, CA 94588
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Consumer Feedback

(17 Reviews)
Service
4 star average for Service
Environment
4.5 star average for Environment
Expertise
5 star average for Expertise
Staff
4 star average for Staff
Recommended
4 star average for Recommended
Value
2 star average for Value
Does this provider leave you on hold for a long time when you call?
No, they are really great about answering the phone right away
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
Does this provider use current and safe equipment?
Yes; the equipment is very advanced!
by Anonymous
November 07, 2011
Do you feel that you could have received better service somewhere else?
No, I don't think so
Was it easy to make an appointment with this provider?
Yes
Was this provider late to your appointments?
No, they were on time
Was this provider's office clean?
Yes everything was neat and sterile
by Anonymous
October 10, 2011
Did you notice a foul odor when you arrived at this provider's office?
Not at all, their office smelled fantastic!
Does this provider offer any coupons, discounts or promotions?
Not that I have seen
Was there annoying music playing while you waited or during your visit?
No, there was no annoying music
Does this provider treat every client equally?
Yes, they don't show favoritism
Did this provider listen to your input and concerns?
Absolutely! This provider always listens carefully to what I have to say!
by Anonymous
July 28, 2011
They always make an extra effort to make me feel respected and attended to. They always listen to every question or concern I may have. Everyone in my community knows that they are the absolute best in the field. I love that they never cancel their appointments last minute here. I can always count on them to be there for me. They were so kind and attentive to me. I didn't have to worry about them arguing with me, or contradicting what I had to say, which has been a problem for me at other places.
by vandyke
July 06, 2011
Are you going to visit this provider again?
Without a doubt!
Did this provider's staff seem to respect him/her?
Yes, I could tell the staff respected him/her
Does this provider use current and safe equipment?
Yes
Did this provider rush your appointment?
No, I was able to ask as many questions as I wanted
Did this provider seem well-trained and experienced?
Yes, they seemed very qualified
by Anonymous
June 28, 2011
Were the waiting room chairs comfortable at this provider's office?
Yes
Was there annoying music playing while you waited or during your visit?
No, there was no annoying music
Does this provider adhere to the customer is always right policy?
Absolutely, the customer is always right here
by Anonymous
June 27, 2011
Did this provider listen to your input and concerns?
Absolutely! This provider always listens carefully to what I have to say!
Did this provider ever postpone your appointment?
Not at all! They always try to get me in as soon as possible
Did this provider pressure you to purchase any unnecessary products during your visit?
Absolutely not! I was never uncomfortable
Are you confident that this provider will continue working with you until a solution is reached?
Absolutely! I'm confident they will work hard to find the best solution for me
Were the staff members able to answer your questions?
Yes, they were able to answer my questions
by Anonymous
April 04, 2011
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5575 W LAS POSITAS BLVD STE 130, PLEASANTON, CA 94588