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Bruce M Gach, MD

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Pleasanton Pediatric Specialty Clinic | UCSF Benioff Children's Hospitals - Closed

Pleasanton, CA

John Muir Health

San Ramon, CA

John Muir Health

San Ramon, CA

John Muir Health

San Ramon, CA
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Bruce M Gach, MD
(4 Reviews)
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5575 W LAS POSITAS BLVD STE 340 PLEASANTON, CA 94588
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Consumer Feedback

(4 Reviews)
Environment
4 star average for Environment
Expertise
5 star average for Expertise
Staff
3 star average for Staff
Recommended
4.5 star average for Recommended
Value
4 star average for Value
My family’s experience with pediatrician Dr. Alyssa Velasco was marred by unprofessional conduct and apparent discriminatory behavior toward my family due to our racial background. This was a deeply troubling experience that ended with her making several false accusations to social services including that my newborn daughter had jaundice and needed a blood transfusion (she did not), that I was not taking my older daughter to the doctor (I am) & that I was not cooperating with her (I was).

1 Communication Breakdown: Following my newborn daughter's appointment I attempted to contact Dr. Velasco on a Friday late afternoon. I was advised to call Monday since she was now out of the office.
2 Unexpected Visit by Authorities: To my astonishment social services & the sheriff's office arrived at my door shortly after calling Monday. Acting upon her unfounded accusations. This unexpected visitation left me humiliated, confused and feeling targeted treated like a criminal.
3 Denial of Medical Care: My calls were neglected, redirected to two different nurses. One refused to identify herself stating she was there to assist the conversation and instructed me to schedule with another doctor. Velasco did not want to speak with me, failed to return my call and declined to continue treating my child- no explanation or conversation.
4 False Medical Claims: She inaccurately reported that my four day old newborn was suffering from jaundice and needed a blood transfusion. My baby required follow up blood tests, at no point did her condition warrant a blood transfusion. My daughter improved significantly within a day, her bilirubin levels dropped to a low level.
5 Insurance Confusion: A major insurance issue arose at the hospital lab. I was informed that my insurance was not accepted, despite being accepted the previous day. This miscommunication contributed to further complications. Lab staff redirected me to Quest for testing indicating a lack of coordination between the lab and Velascos office. She clearly is unaware of insurance practices.
6 Unilateral Appointment Scheduling: Velasco unilaterally scheduled an appointment for Saturday without obtaining my confirmation. It was to be contingent upon the events of Friday which did not happen.
7 Unjustified CPS Reporting: She unjustifiably inquired about my older daughter's medical history. I disclosed we had switched doctors. She reported to CPS that my other daughter had not received recent medical care. She is currently under the care of a different doctor in excellent health. Dr. Velasco's unwarranted involvement in this exceeded her professional boundaries and appeared motivated by a desire to fabricate information to justify her actions with social services.
8 Lack of Reporting Standards: Stanford Medicine's practice of allowing employees to report without clear standards or thresholds is irresponsible. Mandatory reporting should be reserved exclusively for clear instances of abuse such as visible signs of harm. Misuse of mandatory reporting especially driven by racial bias and unfounded allegations is deeply concerning.
9 Racial Discrimination: The incident strongly suggests racial discrimination against my family, who are people of color. Her actions appeared to be rooted in bias against our cultural background. Even if Dr. Velasco does not consciously harbor racist beliefs, her conduct undoubtedly appeared racially biased. She consistently communicated in a condescending manner as if she assumed we were incapable of comprehension. Her manner of explanation came across as excessively patronizing. She continued to mispronounce my daughter’s name although she was corrected.
10 Attempt to Evade Accountability: It strongly appears that Velasco attempted to exploit the anonymity of mandatory reporting to conceal her actions plus evade accountability. A written apology from one of the nurses confirmed her involvement in the report.
by Ramirez xxx.xxx.123.180
September 29, 2023
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Friendly Enough
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Fairly Easy
by Anonymous xxx.xxx.212.22
August 09, 2012
Did you feel safe in this provider's care?
Absolutely! I knew I was being cared for by an expert!
by Anonymous
November 16, 2011
Did this provider seem well-trained and experienced?
Yes, they seemed very qualified
Was this pediatrician able to answer all your questions about immunizations?
All of them! They also gave me more information that I wasn't aware of
Did this provider have reasonable prices?
Yes
by Anonymous
May 03, 2011
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5575 W LAS POSITAS BLVD STE 340, PLEASANTON, CA 94588