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Janet M Helms, OD

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Janet M Helms, OD
(20 Reviews)
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1 SEARS DR PARAMUS, NJ 07652
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Consumer Feedback

(20 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
5 star average for Staff
Recommended
4.5 star average for Recommended
Value
4 star average for Value
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
by Yvonne J xxx.xxx.171.132
August 30, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
by Anonymous xxx.xxx.111.80
May 15, 2012
Did this provider answer all of your questions?
Yes
by Anonymous xxx.xxx.251.222
May 12, 2012
Every time I come here they always remember me by name and greet me as soon as I walk in the door, even if it's been months since my last appointment. They are so thoughtful and amazingly sweet, I just love this place. I love that they are always more than happy to answer my questions, and actually welcome questions. I've felt awkward at some other places I've visited when I've tried to ask a lot of questions, but not here. They were one of the kindest, most caring staff I've ever dealt with. It didn't matter how many times I called with a question or concern, they were always happy to help me. I'm always amazed at how considerate and concerned they are for my well-being. Their advice is always wonderful and completely unbiased.
by Anonymous
March 02, 2012
Does this provider always put the customer first?
Somewhat, but I didn't feel like they cared about my needs
Did this provider ever dismiss your concerns as unimportant?
No, they take every concern of mine seriously
Was this provider's office clean?
Yes everything was neat and sterile
Did you feel safe in this provider's care?
Absolutely Not!
by Anonymous
February 16, 2012
Did this provider seem irritated to be working with you?
Not at all, they were glad to help me with anything I needed
Was it clear that this provider takes pride in the appearance of his/her office?
Yes, the office was well organized and taken care of
Was this provider friendly?
Very! The most welcoming office I've visited!
Did this provider seem well-trained and experienced?
Absolutely, they were an expert!
How would you compare this provider to others in his/her field that you have visited?
Among the best I have seen
by Anonymous
December 09, 2011
Did this provider ever dismiss your concerns as unimportant?
Never, they go out of their way to address every concern of mine immediately
Is this provider's business conveniently located?
Absolutely! It is right off the freeway and close to everthing
Were you able to relax during your appointment?
Yes, I was completely at ease
Did you have to wait long after you arrived for your appointment?
No, they were ready for me right after I arrived.
Does this provider always put the customer first?
Absolutely! They have some of the best customer service I have ever seen
by Anonymous
December 08, 2011
Did this provider leave you unattended for an extended period of time?
No, I was always attended to
Does this provider offer any coupons, discounts or promotions?
Not that I have seen
Does this provider offer flexible appointment times?
Yes
by Anonymous
September 16, 2011
Did this provider leave you unattended for an extended period of time?
No, I was always attended to
Would you recommend this provider to others?
If I Had To
Was this provider sympathetic to your situation?
Yes, they were sympathetic and caring
by Anonymous
July 21, 2011
They made the extra effort to make sure every question and concern I had was addressed. I couldn't believe how knowledgeable and well-informed the staff was. They were able to answer all my questions, except the ones they needed to have their boss's input on. It was great to be able to talk to such a skilled staff. They were one of the kindest, most caring staff I've ever dealt with. It didn't matter how many times I called with a question or concern, they were always happy to help me. I've already told my friends and family about the fantastic experience I had there. They never have that typical, annoying music playing here. If they do play music it is soothing and appropriate for the setting.
by Anonymous
June 08, 2011
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Map and Directions
1 SEARS DR, PARAMUS, NJ 07652