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Thotakura Rao, MD

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Thotakura Rao, MD
Madison Childrens Clinic
(20 Reviews)
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333 Whitesport Dr SW Ste 104 Huntsville, AL 35801
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Consumer Feedback

(20 Reviews)
Service
3 star average for Service
Environment
4 star average for Environment
Expertise
4 star average for Expertise
Staff
2.5 star average for Staff
Recommended
3.5 star average for Recommended
Value
2.5 star average for Value
AWFUL experience EVERY TIME.

There is no real separation area for well visits and sick children.
The newborn area is a small closet sized space in a little hallway that everyone passes through to get to the bathroom.
Every time we had an appointment, we waited at LEAST an hour and a half to even get into an exam room and another hour before he even came in.
The last time I took my child in, the nurses were arguing with each other in front of us. They were rude and didn't have the vaccinations my child needed in stock. That was it for me.

I just felt like the office staff was very unprofessional and the office itself could use a lot of renovations. It felt dirty.
by Concerned
January 05, 2012
We have been seeing Dr T since 2005 and have always been happy with his responsiveness to our children's health care needs. He provides office visits in both Huntsville (next to Crestwood) and in Madison off West Dublin. They split their days to be half at each clinic except for one day a week they are in Huntsville all day.

I can usually get in same day when needed for a sick appointment and at the latest the next morning. He will stay late as well until all patients are seen.

The only thing I do not like is the wait time. When I call for a sick appointment, I understand there could be a wait since I called that day and they are working me in, but when I have an appointment scheduled and he doesn't show up until 10 mins after the appointment is scheduled for it gets frustrating.

Dr T is a good doctor though and so we have stuck with him, but I just wish I could change the wait times.
by dsworld
December 15, 2011
How would you compare this provider to others in his/her field that you have visited?
Among the best I have seen
Does this provider have a good professional reputation within your community?
Yes, they are known for being good at what they do
Did this provider promise services he/she couldn't provide?
No, they were able to provide everything they said they would
Does this provider treat their staff well?
Yes, they treat their staff with respect
by Anonymous
August 07, 2011
Did this provider listen to your input and concerns?
Absolutely! This provider always listens carefully to what I have to say!
If you didn't want certain vaccines for your child, did the pediatrician respect your decision?
Yes, they respected my decision
Does this provider offer any coupons, discounts or promotions?
Not that I have seen
Does this provider treat their staff well?
Yes, they treat their staff with respect
by Anonymous
July 28, 2011
Did this provider seem irritated to be working with you?
Somewhat, they could have been kinder
by Anonymous
July 11, 2011
Did this provider show attention to detail?
Definitely not. They were unaware of my situation, even though they had my information
If you didn't want certain vaccines for your child, did the pediatrician respect your decision?
Yes, they respected my decision
Were the staff members able to answer your questions?
The staff didn't seem to know very much, they couldn't ever answer my questions
Did this provider rush your appointment?
Yes, I barely had any time to ask questions
Did this provider leave you unattended for an extended period of time?
I was left alone for a while, but it wasn't too long
by Anonymous
May 15, 2011
Did this provider rush your appointment?
Yes, I felt like an annoyance!
Does the pediatrician have other doctors or nurse practitioners that can provide care if the pediatrician is sick or unavailable?
Yes, they have a nurse practitioner or doctor on staff when the pediatrician is unavailable
Was this provider friendly?
Yes
Did this provider show attention to detail?
Kind of, but not very much
Did this provider use excessive foul language?
Not at all! They are always respectful and courteous!
by Anonymous
March 30, 2011
I love how attentive they are here. Even when notified that they have a personal phone call, they always wait to take it later. Their full attention is always on me and it makes me feel special. They are always prepared for my appointment and remember everything about me. They have really great customer service here. They always put their customers first, regardless of the situation. They almost always have a promotion or special going on. Whether its a complimentary consultation for new clients or a percent-off a certain service, I always get some sort of discount.
by rhondanorwood
March 18, 2011
Were the restrooms well-stocked at this provider's office?
No, they were out of everything!
Did you experience unnecessary pain during your visit?
Yes, I wasn't comfortable at all
Did this provider promise services he/she couldn't provide?
A few, but not too many
Does this provider leave you on hold for a long time when you call?
All the time! I think I got a gray hair while I was waiting
Was this provider friendly?
Absolutely Not!
by Anonymous
March 08, 2011
Was this provider's staff friendly?
Not Really
Did this pediatrician have good bedside manner and were they well-liked by your child?
No, but we continue to see them
Did the pediatrician ever make you feel uncomfortable or stupid for asking for additional details?
Yes, they made me feel very uncomfortable and stupid
Does the pediatrician interact with both you and your child during appointments?
Not really, they mostly ignored my child
Was this pediatrician able to answer all your questions about immunizations?
No, they told me to research it on my own
by Anonymous
March 07, 2011
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Map and Directions
333 Whitesport Dr SW Ste 104, Huntsville, AL 35801