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Mark Wilson, MD

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Banner Health Center

Chandler, AZ

Banner Health Center

Chandler, AZ

Banner Health Center

Chandler, AZ

Banner Health Center

Chandler, AZ
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Mark Wilson, MD
Mark Wilson Family Practice
(31 Reviews)
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1076 W Chandler Blvd Ste 113 Chandler, AZ 85224
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Consumer Feedback

(31 Reviews)
Service
4 star average for Service
Environment
4.5 star average for Environment
Expertise
4 star average for Expertise
Staff
4 star average for Staff
Recommended
3.5 star average for Recommended
Value
4 star average for Value
Is this provider easy to reach in an emergency?
Somewhat, they eventually called me back
Was this provider's office easy to locate?
Only with clear directions
Does this provider offer flexible appointment times?
Somewhat, but it's still difficult to get an appointment
Did this provider pressure you to purchase any unnecessary products during your visit?
No, my decisions were always respected
by Anonymous
September 07, 2011
Does this family doctor use current and safe equipment?
No; the equipment needs to be updated
Did you spend a lot of time in the waiting room at this provider's office?
The wait wasn't terrible, but it wasn't the best
Has this provider ever cancelled your appointment on you last minute?
No, they didn't cancel on me last minute
Was it easy to find parking at this provider's office?
Yes, it was convenient
Was this provider's office clean?
It could have used some cleaning
by Anonymous
August 05, 2011
Mark Wilson's practice has its pro's and cons but today, they just tipped the scale. First, the receptionist was nice and polite, and seemed to care more about the patients than the doctor did. I give them credit for that but thats about where it ends. Previously, when seeing the Dr for some symptoms I had, (ear infection, and adhd) he outright argued with me about my symptoms. I have chronic ear infections and he demanded that since I'm not a swimmer and I am an adult, that I must be mistaken because adults dont get ear infections.... After not beaing able to hear for days I saw another doctor which stated my ear drum was extremely inflamed and I was a possible canidate for tubes with a sever infection. Dr Mark Wilson wouldnt even look in my ear! He also stated that adults dont have adhd and I must be mistaken and have add without ever looking into my records. Furthermore, when I fell ill a month later, I called at 11:45am for an appointment which they said they could fit me in at 3:15pm that same day. Two hours later I called them back to say I was unable to get off work to make the appointment to which they said I would now be charged a $25 fee for canceling an appointment less than 24 hours to the appointment time! They demanded I pay the fee and even after having my fiance call later to see if they had open times, which they did for the remainder of the day, they still said I caused them to deny other clients. After talking to numerous people from his office, they still said they were going to charge me the fee and during my "scheduled" appointment time I called again demanding to speak to the doctor himself. At this time they even said he was with other patients, during the time they "claimed" they could not schedule anyone else because of my cancellation. Their lack of customer service and absolute need for a fee have made me sure I will never return to this doctor again. Dont waste your time here as their sole concern is getting your money.
by Unhappy
August 01, 2011
Was this provider's office clean?
Yes everything was neat and sterile
Did you feel safe in this provider's care?
Yes
Does this provider give unbiased advice?
Yes
Does this provider always put the customer first?
Yes, they always put customers first
Did you spend a lot of time in the waiting room at this provider's office?
No, my appointment started at the scheduled time
by Anonymous
July 27, 2011
Does this provider have a good professional reputation within your community?
Yes, they are known for being good at what they do
Did this provider prominently display their diplomas or business license?
Yes
Did this provider seem well-trained and experienced?
Yes, they seemed very qualified
Did you notice a foul odor when you arrived at this provider's office?
No, I didn't notice an odor
Did you feel safe in this provider's care?
Yes
by Anonymous
July 19, 2011
Was this provider argumentative or easily angered?
No, they were very calm and understanding
Does this provider promptly return your phone calls?
Yes
Does this provider maintain a professional appearance?
Yes, he/she looked very professional
Would you recommend this family doctor to others?
I Already Have
by Anonymous
July 11, 2011
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Not at all! I had to schedule an appointment for absolutely everything!
How would you compare this provider to others in his/her field that you have visited?
Not the worst, but certainly not the best
Does this provider remember you and your circumstances at every appointment?
Not really. I usually have to remind them.
Did they follow up with you after your appointment?
No. I still haven't talked to them.
Did this provider wear an obnoxious cologne?
No, they didn't wear any cologne
by Anonymous
June 29, 2011
Do you feel that you could have received better service somewhere else?
No, I don't think so
Did you leave the office feeling satisfied with your visit?
Yes
by Anonymous
June 28, 2011
Their office was one of the quietest, most peaceful places I've ever visited. I was able to relax very easily. I'm always amazed at how considerate and concerned they are for my well-being. Their advice is always wonderful and completely unbiased. I am always so impressed with how quickly my calls are answered here. I am never put on hold for a long time and love knowing that if I have a quick question I won't have to wait a half hour through terrible music to get it answered. The one thing that I really enjoy about this place is their high level of customer service. Their full attention is always on me and they never take personal calls during my appointment. I've been to other places that answer their phone and it just drives me crazy.
by nunya
April 18, 2011
Did you notice a foul odor when you arrived at this provider's office?
No, I didn't notice an odor
Did you leave the office feeling satisfied with your visit?
Yes
by Anonymous
March 27, 2011
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Map and Directions
1076 W Chandler Blvd Ste 113, Chandler, AZ 85224