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Frank Zhan

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Mission Heritage Mission Viejo - Dermatology

Mission Viejo, CA

UCI Health — Laguna Hills

Laguna Hills, CA

UCI Health — Laguna Hills

Laguna Hills, CA

UCI Health — Laguna Hills

Laguna Hills, CA
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Frank Zhan
Integrated Dermatology of Mission Viejo
(18 Reviews)
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26691 Plaza Suite 230 Mission Viejo, CA 92691
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Consumer Feedback

(18 Reviews)
Service
4 star average for Service
Environment
4.5 star average for Environment
Expertise
4 star average for Expertise
Staff
3.5 star average for Staff
Recommended
4 star average for Recommended
Value
4 star average for Value
Did you feel like this provider's office was understaffed?
No, they were fully staffed
Does this provider ever overbook appointments here?
No, They definitely believe in quality over quantity and allow more than enough time in between appointments
Did you have to wait long after you arrived for your appointment?
I had to wait for a little while.
by Anonymous
September 28, 2011
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
Is this provider easy to reach in an emergency?
Absolutely! I can always count on them
Did this provider have an entertaining selection of waiting room magazines?
Yes
Does this provider adhere to the customer is always right policy?
Absolutely, the customer is always right here
by Anonymous
September 13, 2011
Was this provider sympathetic to your situation?
Yes! They went above and beyond to make me feel special and respected
by Anonymous
August 17, 2011
I was completely at ease during my appointment here. They went to great lengths to make sure I was completely relaxed and comfortable the entire time. They're always able to answer simple questions over the phone. They only make me schedule appointments if necessary. They make an extra effort to get to know their patients and find out what they need. They always remember me and make me feel very important. They were so easy to reach in an emergency, they answered my call immediately. It is a relief to know that I can count on them to always be there for me when I need them the most. I didn't experience any unnecessary pain during my visit, and I was amazed at how much better I felt after I left.
by Tom
July 18, 2011
It was nice to see them treat their staff with so much respect. It was obvious that they had a good relationship with all of their staff members. When comparing them to others I have visited for the same condition, they are among the best I have seen. They have really great customer service here. They always put their customers first, regardless of the situation. I always have the best experience every time I have an appointment here. Although I have not had much to complain about, I have noticed that they strongly adhere to the customer is always right policy and if anything goes wrong make every effort to correct the situation. They gave me sufficient information to make a decision about my treatment plan.
by linda
June 20, 2011
Is this business in a safe neighborhood?
Yes, it was in a safe enough neighborhood
by Anonymous
May 12, 2011
Did this provider leave you unattended for an extended period of time?
No, I was always attended to
Did this provider listen to your input and concerns?
Yes
Would you recommend this provider to others?
Yes
Was there annoying music playing while you waited or during your visit?
No, if they had music on it was very soothing
by Anonymous
April 12, 2011
Did this provider rush your appointment?
Not too much, but somewhat
Does this provider welcome questions?
Yes, they don't mind answering my questions
by Anonymous
April 11, 2011
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Map and Directions
26691 Plaza Suite 230, Mission Viejo, CA 92691