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Joseph Aiello, DO

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Joseph Aiello, DO
Encompass Family Physicians
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10225 Austin Dr Ste 105 Spring Valley, CA 91978
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(1 Review)

I recently had a very, very bad experience with Dr. Aiello and his staff. I hope that he will undergo training regarding the proper treatment of depression. On a Friday I called his office to ask that the speed up a prior authorization form that my pharmacy had provided the previous day as my insurance would not cover my Effexor XR until Dr. Aiello completed it. I was completely out of medicine & could not afford the approx. $40/day without insurance. I was coldly told that "pre-auth's" had already been done for the day & would be taken care of on Monday (it was around noon on Friday when I called). I asked what the Dr. recommended I do until Monday, and I was left a message that said to either pay the $40/day or wait until Monday. I took the latter approach and throughout the weekend experienced the worst side effects I had ever had in my life. I did not sleep for over 50 hours, had severe nightsweats, dizziness, panic attacks, thoughts of death and complete helplessness. I thought about going to the emergency room several times but managed to wait until 8 am Monday to call Dr. Aiello to help. I explained my situation and was horrified by their lack of concern and ability to help. While they did get the pre-auth completed, he refused to prescribe me anything for my anxiety or to sleep even though I was told it would take 3 days or so for the Effexor to ramp back up. His nurse clearly didn't know anything about depression drugs because she kept recommending I try the generic (there is none) and recommended I try just Effexor (no XR) because there is really no difference, she said. She asked me to come into the office & I told her I hadn't slept in 50 hours and was seeing things - a 20-minute drive wasn't in the cards. I think it is complete negligence for a Dr. to allow someone to come off of anti-depressants without a warning as to the severity of the side effects. It was especially painful that when I did explain the horrible side effects, A five minute cruise on Webmd and other medical websites make you aware immediately of the severe side effects of withdrawal from this medicine. Plus I wasn't offered anything to help ease the anxiety or allow me to sleep. I will be posting a bad review on every website that mentions Dr. Aiello so that someone else doesn't go through my nightmare and he gets the proper training to treat patients undergoing depression treatment.
by Blair
January 01, 2010
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10225 Austin Dr Ste 105, Spring Valley, CA 91978