They've never dismissed any of my concerns as unimportant, and take every concern of mine very seriously. I always have the best experience every time I have an appointment here. Although I have not had much to complain about, I have noticed that they strongly adhere to the customer is always right policy and if anything goes wrong make every effort to correct the situation. It was easy to get the appointment time that worked for my schedule. There was lots of available parking at their office. I was glad that I didn't have to drive around looking for parking.