Gerard Roy, MD

Gerard Roy, MD
New Britain Ob-Gyn Group Inc 40 Hart St Bldg A New Britain, CT 06052
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Consumer Feedback

(21 Reviews)
Service
4.5 star average for Service
Environment
5 star average for Environment
Expertise
5 star average for Expertise
Staff
5 star average for Staff
Recommended
5 star average for Recommended
Value
5 star average for Value
This is a very busy office. None the less they do their best to keep it going.. From the girls behind the desk, to the medical assistants and My Wonderful Dr.Roy. I feel they provide top quality care. I don't mind waiting a little longer to get the best care and time my doctor can provide to me. Also the nursing staff is wonderful in answering your questions without having to speak directly to the doctor.
by Michelle
February 20, 2012
Did you feel like this provider's office was understaffed?
Not at all, they had plenty of staff members to help me whenever I needed assistance
Did a staff member acknowledge or greet you when you entered?
Immediately! They gave me a friendly greeting as soon as I walked in
by Anonymous
February 09, 2012
I will absolutely return. I love dr. Roy! I have recommended him to SEVERAL friends and, actually all my female co-workers use him! he is the best!!!
by Heather
February 06, 2012
Did this provider ever dismiss your concerns as unimportant?
Never, they go out of their way to address every concern of mine immediately
Did this provider listen to your input and concerns?
Absolutely! This provider always listens carefully to what I have to say!
Did you spend a lot of time in the waiting room at this provider's office?
The wait wasn't terrible, but it wasn't the best
Did this provider ever take personal phone calls while in the appointment room with you?
He/she would never do that! Their full attention is always on me.
by Anonymous
November 29, 2011
Is this provider willing to pursue advice from other providers when necessary?
Absolutely! They aren't arrogant at all and are more than willing to pursue advice when necessary
Does this provider remember you by name?
Every single time, even if it's been months since my last appointment!!
Was this OBGYN able to answer all of your obstetric or gynecological questions?
Yes, they seemed very knowledgeable
Is this business in a safe neighborhood?
Yes, it was in a safe enough neighborhood
Was the waiting area spacious?
Yes
by Anonymous
November 18, 2011
Does this provider have a good professional reputation within your community?
Yes, they are known for being good at what they do
Was this provider argumentative or easily angered?
Not at all, they were one of the kindest, most attentive individuals I've ever met
Did this provider's staff seem to respect him/her?
Definitely! They staff spoke very highly of him/her
Did this provider prominently display their diplomas or business license?
Definitely! I saw it as soon as I walked in!
by Anonymous
October 17, 2011
Are you going to visit this provider again?
Without a doubt!
Was it easy to find parking at this provider's office?
Extremely easy, and close to the entrance
Did this provider use excessive foul language?
Not at all! They are always respectful and courteous!
Does this OBGYN use current and safe equipment?
Yes
by Anonymous
October 10, 2011
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
Did this provider seem irritated to be working with you?
Not at all, they were glad to help me with anything I needed
Does this provider always take that extra step to make you feel special?
Yes, I always enjoy my appointments
Did this OBGYN promptly notify you about any test results?
Yes, they were fairly prompt
by Anonymous
August 09, 2011
Does this provider give unbiased advice?
Absolutely! I always get sound, helpful, and completely unbiased advice!
Was it clear that this provider takes pride in the appearance of his/her office?
Yes, the office was well organized and taken care of
Were the restrooms clean at this provider's office?
Yes, I could tell they were cleaned regularly
Does this provider treat every client equally?
Yes, they don't show favoritism
Does this provider always put the customer first?
Absolutely! They have some of the best customer service I have ever seen
by Anonymous
August 05, 2011
Not only do my appointments never get canceled last minute, they take time out of their day to send me a reminder so I don't forget. They are extremely reliable. The chairs in their waiting room were some of the best I’ve ever seen. I could have easily dozed off while waiting to see the doctor.

I am always so impressed with how quickly my calls are answered here. I am never put on hold for a long time and love knowing that if I have a quick question I won't have to wait a half hour through terrible music to get it answered. They never left me for an extended period of time and I never felt ignored. They always have an immediate answer for me when I call with a question. They would never try to get me to make an appointment unless I really needed one.
by Heather
May 10, 2011
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