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Todd Zachs, MD

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Todd Zachs, MD
Ear Nose & Throat Assn
(18 Reviews)
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901 Farmington Ave Ste 3 West Hartford, CT 06119
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Consumer Feedback

(18 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
3.5 star average for Expertise
Staff
4 star average for Staff
Recommended
4 star average for Recommended
Value
3 star average for Value
Was this provider's staff friendly?
Yes
by Anonymous
October 26, 2011
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Did this provider seem irritated to be working with you?
Not at all, they were glad to help me with anything I needed
Did this provider ever postpone your appointment?
Not at all! They always try to get me in as soon as possible
by Anonymous
September 12, 2011
Did you notice a foul odor when you arrived at this provider's office?
No, I didn't notice an odor
by Anonymous
August 15, 2011
Did this ENT Otolaryngologist promptly contact you with any test results?
Yes, they were very promt
Did you feel like this provider's office was understaffed?
No, they were fully staffed
Did this provider seem irritated to be working with you?
Not at all, they were glad to help me with anything I needed
Is this provider's business conveniently located?
Sort of, but its pretty far away from everything
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
by Anonymous
June 21, 2011
Would you recommend this ENT otolaryngologist to others?
Yes
by Anonymous
June 19, 2011
Do you feel that you could have received better service somewhere else?
No, I don't think so
Was this provider's office too cold?
No, it was fine
Was this provider late to your appointments?
No, they were on time
Does this provider offer any coupons, discounts or promotions?
Not that I have seen
by Anonymous
June 14, 2011
The photo ID was no biggie. I signed paperwork acknowledging a "scribe" in the treatment room. The chair that rose was cool. I had problems with swimmer's ear for 2 months...and multiple visits/phone calls to an urgent care clinic. I swim 5 days a week and the thought of giving up exercise was scary. The doctor understood and arranged treatment that allowed me to continue swimming. My ears stopped itching immediately after the first application of the drops he prescribed. I would highly recommend this Doctor. State of the art office, very pleasant staff, very nice and highly competent doctor.
by Gail Garrard
May 29, 2011
I returned the required new patient paperwork and provided my insurance card at the front desk. Suddenly the employee, without absolutely any explanation, moves a computer mini camera into my face and takes an electronic image. I was in shock. The proper procedure is to ask for an ID (driver’s license, passport, etc.). If a photo is required the employee must explain and obtain the patient consent first and mention the consequences if you refuse*.

Then after waiting a long time the MD calls me to his office where there is a woman at a desk typing my interaction with the MD. Then without any notice I am suddenly lifted automatically in my chair toward the ceiling. More trauma because the reason for coming to see this MD was vertigo. Then quickly the robotic MD processes me and I am given a printed fact sheet about my diagnosis. I really don't see myself recommending them to anyone. I wasn't happy with their care and wouldn't want someone else to be traumatized as I was.

* I did some research in the Internet and left a message with an employee about the unauthorized photo episode but never received a call back.
by Lack of Respect & Trauma Victim
May 18, 2011
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Map and Directions
901 Farmington Ave Ste 3, West Hartford, CT 06119