You have to insist they get a hold of the doctor and then wait. The doctor goes back an forth to other patients and stops in the middle of the work to do it so you have to keep getting shots for pain and it doesnt seem like they want to do the work the right way like other dentists I went to. The worst part is the doctor doesnt listen and he interupts a lot so you cant explain anything. My son needs work on his teeth an we dont want to take him there since my husband had a bad experience.