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Dewaele Mark S DMD

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Dewaele Mark S DMD
Dewaele Mark S DMD
(18 Reviews)
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208 South Avenue New Canaan, CT 06840
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Consumer Feedback

(18 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
4 star average for Expertise
Staff
4.5 star average for Staff
Recommended
5 star average for Recommended
Value
4.5 star average for Value
Did you experience unnecessary pain during your visit?
No
Did this provider ever take personal phone calls while in the appointment room with you?
No, they've never taken personal calls with me
Are you going to visit this provider again?
Sure
by Anonymous
December 05, 2011
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
Does this provider welcome questions?
Yes, they don't mind answering my questions
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, I felt informed when I left
Was the chair you sat in during your dental procedure comfortable?
Yes, it was comfortable
Does this provider give unbiased advice?
Yes
by Anonymous
November 14, 2011
My experience with Dr. Dewaele was one of the worst things that's ever happened to me. He removed too much tooth material from my front tooth when preparing my teeth for Invisalign, which led to one emergency root canal that week - and a SECOND emergency root canal a few weeks after, after he AGAIN removed too much tooth material from my second front tooth. I was in so much pain all week, and when I called to tell him (the first time), he said, "well you probably need a root canal." WHAT?? The possibility of a root canal was NEVER mentioned to me - he had explained that this was just a routine procedure. I had to pay out of pocket for two root canals, and my teeth were so inflamed during both procedures that my oral surgeon couldn't even give me enough Novocaine to numb them. After a follow up appointment with Dr. Dewaele, he removed the cap on my teeth and a horrible smell filled the room. The Dr. and his assistant ignored it, but I know they noticed because I saw them spraying air freshener after my appointment. Turns out I still had an infection (hence the smell) because I had to leave my vacation early in Atlantic City for an emergency apicoectomy where they had to scrape out the infected bone. Dr. Dewaele could have said something at the appointment but he instead ignored the problem and didn't even give me antibiotics which could have helped. After the procedure, I had stitches for weeks and my teeth are permanently weakened. To make matters even worse, Dr. Dewaele lied to me when I called him from Atlantic City (again in extreme pain) - he me he was busy and couldn't meet me at the office, but said he had called the oral surgeon who would call me directly. When I an hour went by and I hadn't received a call from the surgeon, I called him myself and he returned my call in 5 minutes.

I was a 24 year old student at the time and had to pay out of pocket for all the root canals and oral surgeries I ended up needing as a result of the TERRIBLE work of Dr. Dewaele. When I asked Dr. Dewaele to reimburse me for some of the thousands of dollars I had to spend on THREE oral surgeries, antibiotics, pain medication and follow up appointments, not to mention time out of work and ruined vacations, he offered me a set of whitening gel instead. This experience ruined the two years of my life I was dealing with him, and resulted in permanent damage to my teeth. I can't even bite an apple now because they are so weak. Do yourself a favor and DON'T go to Dr. Dewaele. I wish I had never set foot in his office.
by Lianne
October 24, 2011
Was this provider's office too loud?
Not at all, it was very peaceful and quiet
Was this provider sympathetic to your situation?
Yes, they were sympathetic and caring
by Anonymous
September 07, 2011
Does this provider treat every client equally?
Yes, they don't show favoritism
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
Was it clear that this provider takes pride in the appearance of his/her office?
Yes, the office was well organized and taken care of
Did this provider pressure you to purchase any unnecessary products during your visit?
No, my decisions were always respected
by Anonymous
August 03, 2011
Do you trust this dentist to only recommend dental procedures you need?
Absolutely! I'm very confident they have my best interest in mind
by Anonymous
June 25, 2011
Did this provider promise services he/she couldn't provide?
Not at all! They exceeded my expectations
Did the staff call you to remind you about your upcoming appointment?
Yes, they called me a few days before my appointment
Did this dentist offer you anesthetic when appropriate?
Yes, they offered me anesthetic when appropriate
Did your teeth cleaning feel rushed?
Not at all. They took their time and made sure I was satisfied
by Anonymous
June 21, 2011
Did this provider pressure you to purchase any unnecessary products during your visit?
No, my decisions were always respected
Does this provider offer any coupons, discounts or promotions?
Yes
Did this dentist provide helpful oral health techniques you could practice at home?
Yes
Was there annoying music playing while you waited or during your visit?
No, if they had music on it was very soothing
Did this provider prominently display their diplomas or business license?
Yes
by Anonymous
March 11, 2011
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Map and Directions
208 South Avenue, New Canaan, CT 06840