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Martin Jay W Dds

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Martin Jay W Dds
Martin Jay W Dds
(36 Reviews)
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158 Danbury Road Ridgefield, CT 06877
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Consumer Feedback

(36 Reviews)
Service
4 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4.5 star average for Recommended
Value
5 star average for Value
Patients are loyal to doctors because of two things: 1) His/her knowledge, education and expertise; and 2) A friendly, welcoming environment. While Dr. Jay Martin DDS has the experience, his staff leaves a lot to be desired.

To say that Trish is rude would be an understatement. Apparently, I'm not the only one with that impression as I've seen numerous complaints about her online. It's a shame because Dr. Martin is losing customers on account of her attitude; and frankly, I don't even think he's aware there's an issue since Trish is the gatekeeper.

I was a few minutes late to my appointment due to construction and poor road conditions related to the weather. Trish berated me like I was a child, telling me she didn't want to hear my excuses. She need only look out her office window to see the lane of cars lined up due to the traffic light, rush hour and revised traffic patterns due to the new bridge project at Fox Hill.

I was scheduled for a cleaning, X-rays and review by Dr. Martin. The X-rays and Dr. Martin would amount to the same time I was tardy, so I told her I'd defer those and proceed forward with the cleaning only. She responded that that would be unethical (she clearly doesn't know the meaning of the word) and that we could only do the X-rays, which take 5 minutes, despite me having nearly 35 minutes of my allotted appointment time remaining.

In fact, the only positive reviews are generated on demandforce. Tons of them; too many to actually be legitimate. I went to the demandforce website and found posts about their "shady" services. Mary H., writes "On reviewing one dentist I know had been in town since 2010, found there were reviews from 1990s. He hadn't even been a dentist then. Would not trust these reviews." And there are many more reviews like Mary H's. So, it's fairly safe to assume the 724 5-star reviews Dr. Martin's office has received on the site are a farce.

Needless to say, I'll be bringing mine and my son's dental care elsewhere. Additionally, something for Trish et al to consider - word of mouth equity as McKinsey calls it, is extremely important to retention rates and highly influential. Negative interactions with a business are spread to twice as many people as positive ones.
by kimberly_a_brooks xxx.xxx.207.51
April 06, 2017
Was the Dental Care provider able to take and develop x-rays in their office?
Yes
Will this Dental Care provider try to get you an appointment ASAP if you have an emergency?
Absolutely
Did your provider offer a holistic approach to your experience with them?
I felt that I received so much value from my appointment because of the thoroughly holistic approach they had in place. It's rare. Thank you!
Do you think this provider would be willing to pursue advice from other professionals if they run into a snag in your treatment?
Definitely
Did your provider ask enough questions that you felt they took a holistic approach to your appointment?
I was impressed. From the soothing music to the time they spent with me. I definitely knew they took a holistic approach to their service.
by Anonymous xxx.xxx.122.107
October 16, 2014
Was the Dental Care provider able to take and develop x-rays in their office?
Yes
Will this Dental Care provider try to get you an appointment ASAP if you have an emergency?
Absolutely
Did this provider give the impression that they cared about your concerns?
Yes
Did a staff member acknowledge or greet you when you entered?
Definitely
Did this provider seem well-trained and experienced?
Absolutely
by billy bob xxx.xxx.233.188
May 17, 2014
Was it easy to find parking at this provider's office?
Yes, it was convenient
Is this business handicap-accessible?
Yes, it was handicap-accessible
Was this provider late to your appointments?
No, they were on time
Did this dentist offer you anesthetic when appropriate?
Definitely! They paused every few minutes to make sure I was comfortable
Was this provider's office too cold?
No, it was fine
by Anonymous xxx.xxx.217.202
July 30, 2013
Does this provider always take that extra step to make you feel special?
Never, I've been going here forever and they can't even remember my name
Did this provider have an entertaining selection of waiting room magazines?
Not at all! They were boring and outdated
Does this provider always put the customer first?
Definitely not. They seem to care more about themselves
by Anonymous xxx.xxx.203.140
June 08, 2013
Did you spend a lot of time in the waiting room at this provider's office?
I waited forever for my appointment!
Was the chair you sat in during your dental procedure comfortable?
No, I couldn't wait to get out of it
How would you compare this provider to others in his/her field that you have visited?
Fairly Average
Did this provider leave you unattended for an extended period of time?
I was left alone for a while, but it wasn't too long
Does this provider give unbiased advice?
Not really. It felt like they just cared about making money.
by Anonymous xxx.xxx.128.111
June 04, 2013
Was it easy to find parking at this provider's office?
Yes, it was convenient
Did this provider pressure you to purchase any unnecessary products during your visit?
Absolutely not! I was never uncomfortable
Have the fillings, crowns, or veneers you've received lasted?
Yes, they lasted as long as they were supposed to
Does this provider remember you by name?
Every single time, even if it's been months since my last appointment!!
Did your gums bleed excessively after your appointment?
No, they didn't bleed excessively
by Anonymous xxx.xxx.0.176
April 10, 2013
Did this provider ever dismiss your concerns as unimportant?
Never, they go out of their way to address every concern of mine immediately
Was it easy to make an appointment with this provider?
Yes
Is this provider easy to reach in an emergency?
Yes, they answered my call right away
Does this provider leave you on hold for a long time when you call?
Never! I don't think I've ever been put on hold here for a long time
Did you leave the office feeling satisfied with your visit?
Completely!
by Dave T. xxx.xxx.129.76
January 25, 2013
Did this provider rush your appointment?
No, I was able to ask as many questions as I wanted
Does this provider maintain a professional appearance?
Yes, he/she looked very professional
Did you experience unnecessary pain during your visit?
Not one bit! I felt much better when I left!
Did this provider seem irritated to be working with you?
Not at all, they were glad to help me with anything I needed
Did this dentist practice good oral hygiene?
Yes, I could tell they practiced good oral hygiene
by JOE xxx.xxx.42.152
January 02, 2013
I have been going to this dentist for over ten years. Dr Martin and his team are wonderful. There was a period of time that one of the front office staff was difficult. That was addressed a few years ago. I was able to work through it. I am one of those people who is very squimish about a dentist.I would highly recommend Dr Martin and his team.
by SV xxx.xxx.19.59
December 31, 2012
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Map and Directions
158 Danbury Road, Ridgefield, CT 06877