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Heard & Heard Dental Associates Pc

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Heard & Heard Dental Associates Pc
Heard & Heard Dental Associates Pc
(42 Reviews)
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4806 Flat Shoals Parkway Decatur, GA 30034
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Consumer Feedback

(42 Reviews)
Service
5 star average for Service
Environment
5 star average for Environment
Expertise
5 star average for Expertise
Staff
5 star average for Staff
Recommended
5 star average for Recommended
Value
4.5 star average for Value
Has this provider ever cancelled your appointment on you last minute?
Never, they are very reliable.
Was this provider argumentative or easily angered?
Not at all, they were one of the kindest, most attentive individuals I've ever met
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
Did this provider promise services he/she couldn't provide?
No, they were able to provide everything they said they would
Did the staff make you feel uncomfortable when you called with questions or concerns?
Not at all! They were happy to address every concern I had
by Anonymous
October 12, 2011
They were ready to see me when I showed up for my appointment. I never had to wait for them to show up. They've never used foul language, which has bothered me at some of the other places I've been too. They always make an extra effort to be polite and courteous. I love that they are always more than happy to answer my questions, and actually welcome questions. I've felt awkward at some other places I've visited when I've tried to ask a lot of questions, but not here. They always dress so professionally here, the entire staff obviously makes an effort to look their best and maintain a very professional appearance. I love how much attention to detail they show. They are always so careful and meticulous. I never have to worry about them making a mistake or forgetting something.
by Shirl Watson
August 24, 2011
Did this provider show attention to detail?
Yes, I've never had to worry about them missing any important information
by Anonymous
July 08, 2011
Is this provider's business conveniently located?
Yes, it is very conveniently located
Did this provider promise services he/she couldn't provide?
Not at all! They exceeded my expectations
Was the chair you sat in during your dental procedure comfortable?
Yes, it was comfortable
by Anonymous
July 05, 2011
They were so kind and attentive to me. I didn't have to worry about them arguing with me, or contradicting what I had to say, which has been a problem for me at other places. It's really important to me to have a comfortable chair to sit in during my dental procedure, and their chairs were very comfortable. It was nice to be able to be comfortable during my entire procedure. They are completely committed to helping me as long as it takes to find the best solution. I never have to worry that they'll back out or give up if a solution isn't reached immediately, which has been a problem for me at other places.
by spelmanmommy
June 15, 2011
Was there annoying music playing while you waited or during your visit?
No, if they had music on it was very soothing
Does this provider treat their staff well?
Yes, they treat their staff with respect
Did you experience unnecessary pain during your visit?
No
Was it easy to find parking at this provider's office?
Extremely easy, and close to the entrance
by Anonymous
June 10, 2011
Was this provider late to your appointments?
No, they were on time
Did this provider ever dismiss your concerns as unimportant?
Never, they go out of their way to address every concern of mine immediately
by Anonymous
June 07, 2011
Does this provider always take that extra step to make you feel special?
Absolutely, they always make me feel like I'm their only patient.
Did your teeth cleaning feel rushed?
Not at all. They took their time and made sure I was satisfied
Were the waiting room chairs comfortable at this dentist's office?
Extremely comfortable; I could have fallen asleep
Did this dentist provide helpful oral health techniques you could practice at home?
Yes
by Anonymous
April 28, 2011
Does this provider promptly return your phone calls?
Yes
Did the staff call you to remind you about your upcoming appointment?
Yes, they called me a few days before my appointment
Were the waiting room chairs comfortable at this dentist's office?
Yes
Did this dentist thoroughly examine your teeth?
Yes, they examined my teeth thoroughly
by Anonymous
April 13, 2011
Would you refer this provider to a family or friend?
Yes
Did this dentist allow you to regularly rinse your mouth during your procedure?
Absolutely, I was able to rinse every few minutes
by Anonymous
April 08, 2011
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Map and Directions
4806 Flat Shoals Parkway, Decatur, GA 30034