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Family Orthodontics - Urbandale

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Family Orthodontics - Urbandale
Family Orthodontics - Urbandale
(23 Reviews)
Office

(515) 223-5555

 2401 128th Street Urbandale, IA 50323
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Consumer Feedback

(23 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4 star average for Staff
Recommended
4.5 star average for Recommended
Value
5 star average for Value
I have taken my kids to these dentists for 8 years. The dentists and hygentists are great!! That's why we keep going. BUT...I haven't been able to get a smile out of the front desk staff in all of that time. I just don't see why the dentists put up with them.
by Michelle
September 22, 2011
Was the dental equipment clean?
Absolutely! It looked brand new
Did this dentist pressure you to get any unnessary dental procedures?
Not at all! They always have my best interest in mind
Was it easy to make an appointment with this provider?
Yes
Were the restrooms clean at this provider's office?
Yes, I could tell they were cleaned regularly
by Anonymous
September 18, 2011
I really enjoy the dentists! The hygenists are amazing and friendly. They really make the kids feel comfortable. I agree with the previous review about the front desk staff, however. They are not welcoming, never smile and are cold. They definitely leave a lot to be desired. I dread calling there and getting one of the front desk women in particular. She is very condesending. My kids like it there, and I enjoy the rest of the staff so I just suck it up. I wish they'd get new staff up front though.
by Urbandale Mom of 3
September 12, 2011
I like Dr. Wilson and Dr. Evans both and the hygenists are very nice. The front desk staff is so cold and unfriendly. They are terrible. I have almost switched to another provider simply based on the rudeness and grouchy demeanor of these women. They are like robots that recite policy and appoint times...no smiles, no firendly banter, no sympathy or compassion.

I like the Dr.'s, so I just put up with it.
by wdmmom
July 28, 2011
Did you leave the office feeling satisfied with your visit?
Completely!
Was the toothpaste used during your cleaning enjoyable?
Absolutely, it was fantastic!
Did this dentist explain your dental procedure to you?
Yes. They made sure I understood every single detail
Did you spend a lot of time in the waiting room at this provider's office?
No, my appointment started at the scheduled time
Was it easy to make an appointment with this provider?
Yes! It was effortless!
by Anonymous
July 21, 2011
Was this dentist's staff friendly?
Friendly Enough
Was it clear that this provider takes pride in the appearance of his/her office?
Yes, the office was well organized and taken care of
Did this dentist explain your dental procedure to you?
A little, but I wish they had explained it more thoroughly
Did a staff member acknowledge or greet you when you entered?
Briefly, but they didn't make an effort to help me
by Anonymous
July 20, 2011
Did this dentist pressure you to get any unnessary dental procedures?
Not at all! They always have my best interest in mind
How would you compare this provider to others in his/her field that you have visited?
Among the best I have seen
Did the staff make you feel uncomfortable when you called with questions or concerns?
No, they didn't make me feel uncomfortable
Does this provider give unbiased advice?
Absolutely! I always get sound, helpful, and completely unbiased advice!
by Anonymous
June 24, 2011
Does this provider offer flexible appointment times?
Absolutely! I never have a problem!
Did this provider seem irritated to be working with you?
Not at all, they were glad to help me with anything I needed
Does this provider maintain a professional appearance?
Absolutely! You can tell that he/she really makes an effort to look professional
Was this provider's office too loud?
Not at all, it was very peaceful and quiet
by Anonymous
May 28, 2011
Did this provider prominently display their diplomas or business license?
Yes
Do this dentist have a good professional reputation among other dentists?
Yes, they are recommended by other dentists
Is this provider's business conveniently located?
Yes, it is very conveniently located
by Anonymous
April 22, 2011
Was this provider late to your appointments?
Not at all, I showed up early and they were ready to see me
by Anonymous
April 20, 2011
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Map and Directions
2401 128th Street, Urbandale, IA 50323
Website https://www.familyorthodonticsia.com/locations/urbandale/?utm_source=organic&utm_medium=listing&utm_campaign=yext
Primary Specialty

Dentist

Practice Family Orthodontics - Urbandale
Business Hours
Monday:8:00 AM - 4:30 PM
Tuesday:8:00 AM - 4:30 PM
Wednesday:8:00 AM - 4:30 PM
Thursday:8:00 AM - 4:30 PM
Friday:Closed
Saturday:Closed
Sunday:Closed