The staff was very helpful no matter how many times I called with a question or concern. They never made me feel uncomfortable for asking any question. I didn't experience any pain during my teeth cleaning. They are always very careful and gentle. I didn't wait long at all. My appointment started on time, and the wait was much shorter than other offices I have been to. They listened closely to everything I was telling them, and showed a lot of attention to detail. I've never had to worry about them forgetting something or not reading my information correctly, which I've encountered at other places. I'm usually somewhat sensitive to the cold, so I was a little worried that their office would be too cold, but it was fine. I was very comfortable the entire time.