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Ibrahim Massoud & Refaat Hassan, DDS

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Ibrahim Massoud & Refaat Hassan, DDS
Southern View Dental Group DDS
(21 Reviews)
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2743 South 6th Street Springfield, IL 62703
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Consumer Feedback

(21 Reviews)
Service
4.5 star average for Service
Environment
4 star average for Environment
Expertise
4.5 star average for Expertise
Staff
3.5 star average for Staff
Recommended
4.5 star average for Recommended
Value
3.5 star average for Value
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Fairly Easy
Are you going to visit this provider again?
Sure
by Anonymous xxx.xxx.94.66
January 17, 2012
Did this provider rush your appointment?
No
Does this provider treat every client equally?
Definitely, they make everyone feel equally respected and cared for
Did you experience any unnecessary pain while your teeth were cleaned?
No
Does this provider treat their staff well?
Yes, they treat their staff with respect
by Anonymous
August 19, 2011
Was the waiting area spacious?
No, it was rather cramped
Was the chair you sat in during your dental procedure comfortable?
No, I couldn't wait to get out of it
Did this provider ever dismiss your concerns as unimportant?
Sometimes, I usually have to convince them to look into the situation
by Anonymous
July 07, 2011
Was this provider's office too loud?
Not at all, it was very peaceful and quiet
Did this provider have an entertaining selection of waiting room magazines?
Somewhat, but they need a bigger selection
Were the staff members able to answer your questions?
Yes, they were able to answer my questions
by Anonymous
June 09, 2011
Did you receive sample toothbrushes or toothpaste to take home?
No, I didn't receive anything at all
Did this provider promise services he/she couldn't provide?
Not at all! They exceeded my expectations
Does this provider give unbiased advice?
Absolutely! I always get sound, helpful, and completely unbiased advice!
by Anonymous
June 08, 2011
Was this dentist friendly?
Yes
Did this provider leave you unattended for an extended period of time?
Yes, I was left alone too long
by Anonymous
June 08, 2011
Did this dentist offer you anesthetic when appropriate?
Definitely! They paused every few minutes to make sure I was comfortable
Did this provider's staff seem to respect him/her?
Definitely! They staff spoke very highly of him/her
Did this provider listen to your input and concerns?
Absolutely! This provider always listens carefully to what I have to say!
Was the chair you sat in during your dental procedure comfortable?
Yes, it was comfortable
by Anonymous
April 26, 2011
Was it easy to find parking at this provider's office?
Yes, it was convenient
Did you experience unnecessary pain during your visit?
No
Did you spend a lot of time in the waiting room at this provider's office?
Absolutely not! I was seen right away!
by Anonymous
April 12, 2011
Were the staff members able to answer your questions?
Every time I asked the staff a question, they referred me to someone else
Does this provider maintain a professional appearance?
Absolutely Not! He/She always looks like a slob.
by Anonymous
April 04, 2011
They were very sympathetic to my situation, and made me feel cared for. I knew that I could count on them at all times. They seemed to know what they were talking about most of the time, but I still wasn't very comfortable. I haven't seen any coupons or discounts for this provider's office, but I haven't really looked. They never mention anything about promotions when I'm there. Not only do my appointments never get canceled last minute, they take time out of their day to send me a reminder so I don't forget. They are extremely reliable. Their office was nice and quiet. I was worried it would be overly loud but it was fine.
by gamer
March 16, 2011
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Map and Directions
2743 South 6th Street, Springfield, IL 62703