They always take that extra step to make me feel special. I always enjoy my appointments here. I was given a polite greeting when I walked in. It was nice to be acknowledged. The staff was very helpful no matter how many times I called with a question or concern. They never made me feel uncomfortable for asking any question. I don't think I have ever been put on hold here for a long time and am so impressed with how quickly all of my questions are answered. There's nothing worse than having to wait on hold for a half an hour just to get someone to talk to you. I love how attentive they are here. Even when notified that they have a personal phone call, they always wait to take it later. Their full attention is always on me and it makes me feel special.