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Jonathan Held, MD

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Dermatologists

Adult & Pediatric Dermatology, PC

Ayer, MA

Adult & Pediatric Dermatology

Ayer, MA

Adult & Pediatric Dermatology, PC

Westford, MA

Adult & Pediatric Dermatology

Westford, MA
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Jonathan Held, MD
Ayer Westford Dermatology
(37 Reviews)
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190 Groton Rd Ste 180 Ayer, MA 01432
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Consumer Feedback

(37 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4.5 star average for Recommended
Value
4 star average for Value
Does this provider offer flexible appointment times?
Somewhat, but it's still difficult to get an appointment
Was it easy to find parking at this provider's office?
Yes, it was convenient
Was this provider's office clean?
Yes everything was neat and sterile
Did you notice a foul odor when you arrived at this provider's office?
No, I didn't notice an odor
Does this provider give unbiased advice?
Yes
by Anonymous
May 27, 2011
Would you recommend this dermatologist to others?
Yes
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
Does this provider treat every client equally?
Yes, they don't show favoritism
Does this provider maintain a professional appearance?
Yes, he/she looked very professional
by Anonymous
May 23, 2011
They always dress so professionally here, the entire staff obviously makes an effort to look their best and maintain a very professional appearance. The office was easy enough to find. They keep the restrooms well-stocked here, and not just with the basics. There is mouthwash, lotion and other amenities. You can tell they want their clients to be as comfortable as possible. One of the first things I noticed about this business was the level of detail and attention to make the building handicap-accessible. Even the bathrooms were designed to be accessible with doors wide enough to accommodate wheelchairs and grab bars in the stalls. You could tell they really made an effort to accommodate people with all different needs.
by Jeff
May 07, 2011
Did you leave the office feeling satisfied with your visit?
Yes
Does this provider leave you on hold for a long time when you call?
No, they are really great about answering the phone right away
Were the waiting room chairs comfortable at this provider's office?
Yes
Did this provider have an entertaining selection of waiting room magazines?
Somewhat, but they need a bigger selection
Did this provider ever take personal phone calls while in the appointment room with you?
No, they've never taken personal calls with me
by Anonymous
March 28, 2011
Has this provider ever cancelled your appointment on you last minute?
No, they didn't cancel on me last minute
Did they follow up with you after your appointment?
Yes, they made sure I had everything I needed!
Were you able to relax during your appointment?
Yes
by Anonymous
March 20, 2011
Did this provider ever postpone your appointment?
No, they never postpone my appointment
Does this provider leave you on hold for a long time when you call?
No, they are really great about answering the phone right away
Were the waiting room chairs comfortable at this provider's office?
Yes
Did this provider rush your appointment?
No
Did this provider have an entertaining selection of waiting room magazines?
Yes
by Anonymous
March 16, 2011
Was this provider's office too loud?
Not at all, it was very peaceful and quiet
How would you compare this provider to others in his/her field that you have visited?
Among the best I have seen
Does this provider maintain a professional appearance?
Absolutely! You can tell that he/she really makes an effort to look professional
Did this provider promise services he/she couldn't provide?
No, they were able to provide everything they said they would
Were the restrooms well-stocked at this provider's office?
Yes, they were well-stocked
by Anonymous
February 27, 2011
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Map and Directions
190 Groton Rd Ste 180, Ayer, MA 01432