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David Gendelman, MD

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David Gendelman, MD
Burlington Eye Associates
(49 Reviews)
> Get Phone Number & Directions
172 Cambridge St Ste 103 Burlington, MA 01803
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Consumer Feedback

(49 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
5 star average for Expertise
Staff
4 star average for Staff
Recommended
4.5 star average for Recommended
Value
4 star average for Value
They listened closely to everything I was telling them, and showed a lot of attention to detail. I've never had to worry about them forgetting something or not reading my information correctly, which I've encountered at other places. I don't know of anywhere else that would've taken better care of me. I had a great experience. It was nice to see them treat their staff with so much respect. It was obvious that they had a good relationship with all of their staff members. I never had to doubt their qualifications. They made their credentials completely obvious, which made me feel a lot safer. They were one of the kindest, most caring staff I've ever dealt with. It didn't matter how many times I called with a question or concern, they were always happy to help me.
by Anonymous
December 13, 2011
Did you notice a foul odor when you arrived at this provider's office?
Not at all, their office smelled fantastic!
Did you spend a lot of time in the waiting room at this provider's office?
Absolutely not! I was seen right away!
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
Would you refer this provider to a family or friend?
Yes
by Anonymous
November 28, 2011
They always go above and beyond to help me with anything I need. They never complain about anything, and I know I can always count on them. I've been other places that left me unattended for quite awhile, but not here. They would never leave me unattended and they always go the extra mile to make me feel cared for. They make an extra effort to get to know their patients and find out what they need. They always remember me and make me feel very important. They've never used foul language, which has bothered me at some of the other places I've been too. They always make an extra effort to be polite and courteous.
by Anonymous
November 12, 2011
Was this provider friendly?
Yes
Did this provider seem up-to-date with the current advancements in their field?
Yes
Did this provider pressure you to purchase any unnecessary products during your visit?
Absolutely not! I was never uncomfortable
Would you refer this provider to a family or friend?
Yes
Are you going to visit this provider again?
Without a doubt!
by Anonymous
September 16, 2011
Was this provider late to your appointments?
Sometimes, it was a little frustrating
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, they made sure I had all the information I needed to make a decision
Are you confident that this provider will continue working with you until a solution is reached?
Absolutely! I'm confident they will work hard to find the best solution for me
by Anonymous
August 25, 2011
Are you confident that this provider will continue working with you until a solution is reached?
Yes, I know I can count on them to find a solution
Does this provider treat their staff well?
Yes, they treat their staff with respect
Did this provider ever postpone your appointment?
Not at all! They always try to get me in as soon as possible
Did this provider answer all of your questions?
Yes
Did this provider seem up-to-date with the current advancements in their field?
Yes
by Anonymous
August 24, 2011
Did this provider leave you unattended for an extended period of time?
Not at all! They were always present and attentive
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, they made sure I had all the information I needed to make a decision
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Absolutely! I'm always able to get my questions answered over the phone right away!
by Anonymous
August 13, 2011
Did they follow up with you after your appointment?
Yes.
Was this provider argumentative or easily angered?
No, they were very calm and understanding
Did you notice a foul odor when you arrived at this provider's office?
No, I didn't notice an odor
Does this provider ever overbook appointments here?
Sometimes, they should allow for more time in between appointments
by Anonymous
August 10, 2011
I wish they gave me good advice, but most of the time they only give me advice that would benefit them. I was given a brief greeting when I walked through the door, but no one made any sort of effort to help me. I felt ignored. They weren't very understanding or caring, and they didn't show empathy for my situation. I could tell I wasn't their primary concern. Apparently they haven't ever heard of the saying "the customer's always right" here. Having a high level of customer service doesn't appear to be their top priority.
by Anonymous
August 08, 2011
Did this provider's staff seem to respect him/her?
Yes, I could tell the staff respected him/her
by Anonymous
July 27, 2011
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Map and Directions
172 Cambridge St Ste 103, Burlington, MA 01803