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Dental Center Of Northwest Ohio

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Dental Center Of Northwest Ohio
Dental Center Of Northwest Ohio
(24 Reviews)
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2138 Madison Avenue Toledo, OH 43604
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Consumer Feedback

(24 Reviews)
Service
3.5 star average for Service
Environment
4 star average for Environment
Expertise
3.5 star average for Expertise
Staff
3.5 star average for Staff
Recommended
3.5 star average for Recommended
Value
4 star average for Value
I wasn't greeted at all when I entered their office. I could tell they noticed I walked in, but they still didn't acknowledge me. The staff in the back were rude, inattentive, had attitudes and were very unprofessional. There was a point where i had to ask an assistant to change gloves after handling other objects outside of the dental utensils and after walking into other areas touching things with the same gloves on then coming back to touch in or around my child's mouth. Another assistant let mouth utensils dangle downward close to the floor and in-between her legs then proceeded to put same utensil in my child's mouth. When asked to not let the tools dangle and to wipe or change the tool, the assistant reacted with a rude attitude. Also things were dropped on the floor and not replaced but rather wiped off. and I also observed an assistant use dental tools to open and close drawers and grab things out of the drawer with the same too. Overall I was mortified with the lack of cleanliness and the attitudes. The dentist did not introduce herself, she just came in and started working. I had to ask an associate who she was and for her name. (Dr. Willcott I believe), and no one explained the procedure that would be taking place. On my way out i witness another client complaining of a job done on her child as well, which leads me to believe this is the norm at this practice. I was very disappointed and I would never recommend them to anyone or choose to visit them again. If i could give a zero star rating, that is what i would give.
by Disgusted
May 02, 2011
Did this dentist give you your invoice promptly?
Absolutely! They gave me my invoice before I had even asked for one
Does this provider maintain a professional appearance?
Absolutely! You can tell that he/she really makes an effort to look professional
Was this provider friendly?
Very! The most welcoming office I've visited!
Is this business handicap-accessible?
Absolutely, even the bathrooms are handicap-accessible
by Anonymous
March 31, 2011
They gave me a discount due to my income. I went in for a painful cavity and they also filled another for me. The first doctor to come in was very condescending when I told him I'd rather him pull my tooth than put a crown on it for between $1000 and $5000, but the doctor who actually pulled my tooth was very pleasant. I will go back, and hopefully not have to meet the condescending doctor. Hopefully he's a nice guy and was just having a bad day! I will also add that the nice doctor was pretty cute too ;)
by Ashley
March 28, 2011
Does this provider offer flexible appointment times?
Somewhat, but it's still difficult to get an appointment
Does this provider treat every client equally?
Yes, they don't show favoritism
Do you feel that you could have received better service somewhere else?
Yes, I think I could have gotten better service elsewhere
Do you trust this dentist to only recommend dental procedures you need?
Yes, I trust them
Was there annoying music playing while you waited or during your visit?
No, if they had music on it was very soothing
by Anonymous
March 16, 2011
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Map and Directions
2138 Madison Avenue, Toledo, OH 43604