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Kathleen Black, DDS

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Kathleen Black, DDS
(26 Reviews)
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8190 Barker Cypress Road Suite 200 Cypress, TX 77433
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Consumer Feedback

(26 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4 star average for Staff
Recommended
3.5 star average for Recommended
Value
5 star average for Value
Was the water they used during your teeth cleaning a comfortable temperature?
Yes, it was fine
Does this provider have a good professional reputation within your community?
Yes, they are known for being good at what they do
Does this provider treat their staff well?
Yes, they treat their staff with respect
by Anonymous xxx.xxx.5.46
January 07, 2013
Would you recommend this dentist to others?
Absolutely Not
Did they follow up with you after your appointment?
No. I still haven't talked to them.
How would you compare this provider to others in his/her field that you have visited?
Not the worst, but certainly not the best
Was this provider's staff friendly?
Friendly Enough
by Anonymous xxx.xxx.184.68
September 24, 2012
Dr. Black has an unnecessary & forceful tone towards her customers. I have rescheduled my past appointments to get 4 fillings due to the fact that her customer before me was taking longer than expected and I was notified when I walked through the door. She has no regard for other people's time or schedule. SHE HAS NO CUSTOMER SERVICE SKILLS AT ALL NOR THE
I rescheduled for the 3rd time, and as I wait for the doctor, I reminded her of the anxiety problem that I brought up at our last visits, in which nothing was mentioned to me about how to fix this solution except for taking more of my anti-anxiety medication. Due to the fact that I was nervous and had "butterflies" in stomach she harshly refused to start the procedure because if I got sick during the procedure she would not be able to continue. While trying to explain the way I was feeling, she harshly refused to do it and in fact walked away from me while I was explaining my situation and simply said "I AM NOT DOING THIS PROCEDURE WITH YOU". I told her that my new job would not continue to let me take half days for these appointments that don’t happen and her response was “that has nothing to do with me”.
I feel that I fully explained to her in prior visits the extent of my panic attacks, which were ignored. As well as gave her extra information so she knew that I had "butterflies” in my stomach due to nervousness and potentially antibiotics, not knowing at the time that this was going to lead to the argument that arose. It was her way or no way and since she left while I was trying to explain; no other options were given from Dr. Black.
The lady at the front desk was very helpful after the situation to calm me down from the unnecessary and forceful “speech” I just encountered and recommended other dentists in the area that would be more suitable for my condition.

I would like to spread the word about this awful dentist that is only worried about moving clients in & out of her facility as fast as possible in order for her to get paid. This makes it seems though her actions that she is not upholding to the "thorough", & "compromising" duties of any doctor. She should not be allowed to work directly with the clients.


by Vanessa xxx.xxx.1.3
September 11, 2012
Did this provider answer all of your questions?
Some were answered
Was this provider's staff friendly?
Not Really
Did you leave the office feeling satisfied with your visit?
Not satisfied, but not unhappy
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
by tb8908 xxx.xxx.26.98
September 05, 2012
My husband and I both visited in April. Dr. Black and her staff were very friendly and professional. They paid close attention to me and all of my questions were answered - even the ones I didn't know I had! The office was very easy to locate. I will absolutely return.
by Leslie xxx.xxx.33.2
July 30, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Not Really
Did you leave the office feeling satisfied with your visit?
No, I left with more problems than I came with!
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Are you going to visit this provider again?
Only if I couldn't find a better substitute
by Anonymous xxx.xxx.228.182
July 05, 2012
Did this provider answer all of your questions?
No, I left confused and frustrated
Was this provider's staff friendly?
Not Really
Did you leave the office feeling satisfied with your visit?
No, I felt confused and uneasy when I left
Was this provider's office easy to locate?
Fairly Easy
Are you going to visit this provider again?
Only if I couldn't find a better substitute
by Anonymous xxx.xxx.194.110
May 15, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
by Anonymous xxx.xxx.195.6
April 13, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
No, I felt confused and uneasy when I left
by Anonymous xxx.xxx.104.21
April 10, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Are you going to visit this provider again?
Without a doubt!
by Anonymous xxx.xxx.25.86
March 20, 2012
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Map and Directions
8190 Barker Cypress Road Suite 200, Cypress, TX 77433