They are the most understanding doctor I've ever had when it comes to appointment times. I have a very busy schedule, but they're always more than willing to work with me and figure out a time that doesn't conflict with my schedule. I was given a polite greeting when I walked in. It was nice to be acknowledged. Their primary concern is my safety and comfort, and they always take the time to address every concern of mine immediately. Dr Austenfeld takes the time to answer every question and makes sure that he answers in a way that you can understand. I highly recommend him and would recommend him to anyone I know.