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James Vailas, MD

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Orthopedic Surgeons

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Manchester, NH

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James Vailas, MD
Orthopedic Ctr
(20 Reviews)
> Get Phone Number & Directions
35 Kosciuszko St Manchester, NH 03101
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Consumer Feedback

(20 Reviews)
Service
4 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4.5 star average for Recommended
Value
2 star average for Value
Did this provider show attention to detail?
Definitely not. They were unaware of my situation, even though they had my information
Are you confident that this provider will continue working with you until a solution is reached?
No, I'm always worried they're going to settle with a solution that isn't the best
Is this provider's business conveniently located?
Yes, it is very conveniently located
by Anonymous
September 15, 2011
Was this provider friendly?
Yes
Would you refer this provider to a family or friend?
Yes
Are you going to visit this provider again?
Sure
Was the waiting area spacious?
Yes
by Anonymous
August 17, 2011
Did you feel safe in this provider's care?
Absolutely! I knew I was being cared for by an expert!
by Anonymous
July 22, 2011
Is this provider willing to pursue advice from other providers when necessary?
Yes, they were willing to ask for advice when necessary
Did the staff make you feel uncomfortable when you called with questions or concerns?
No, they didn't make me feel uncomfortable
Did this provider seem up-to-date with the current advancements in their field?
Yes, they were informing me of new advancements that were extremely recent
Did this provider show attention to detail?
Yes, I've never had to worry about them missing any important information
Did you experience unnecessary pain during your visit?
No
by Anonymous
June 28, 2011
Did you have to wait long after you arrived for your appointment?
Yes, I had to wait quite a while
by Anonymous
June 25, 2011
Does this provider treat every client equally?
Definitely, they make everyone feel equally respected and cared for
Is this provider willing to pursue advice from other providers when necessary?
Absolutely! They aren't arrogant at all and are more than willing to pursue advice when necessary
Did this provider ever dismiss your concerns as unimportant?
Never, they go out of their way to address every concern of mine immediately
Does this provider offer any coupons, discounts or promotions?
Not that I have seen
by Anonymous
June 10, 2011
Was it easy to make an appointment with this provider?
Yes! It was effortless!
Did this provider ever take personal phone calls while in the appointment room with you?
No, they've never taken personal calls with me
Is this business handicap-accessible?
Yes, it was handicap-accessible
Did this provider ever dismiss your concerns as unimportant?
No, they take every concern of mine seriously
by Anonymous
June 06, 2011
Does this provider maintain a professional appearance?
Yes, he/she looked very professional
Is this business in a safe neighborhood?
Kind of, I didn't feel completely safe
Does this provider welcome questions?
Yes, they don't mind answering my questions
Did this provider promise services he/she couldn't provide?
No, they were able to provide everything they said they would
Did this provider's staff seem to respect him/her?
Yes, I could tell the staff respected him/her
by Anonymous
April 19, 2011
Would you refer this provider to a family or friend?
Yes, I'm going tell everyone about them. I absolutely love this place!
Does this provider welcome questions?
Absolutely! They are happy to answer all of my questions
Did you spend a lot of time in the waiting room at this provider's office?
Absolutely not! I was seen right away!
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, they made sure I had all the information I needed to make a decision
by Anonymous
April 13, 2011
My first visit to Dr. Vailas was uneventful. He is a skilled surgeon and easily diagnosed my osteoarthritis of the knee. He ordered an MRI and booked a follow-up visit to go over the results. On the follow-up visit I asked him to go over the MRI with me and explain the results. His answer, "They're not going to mean anything to you.You have osteoarthritis of the knee." I left the office without seeing them and in a state of confusion and anxiety. Only after I had time to think about the visit did I call the office back and ask for another visit where he took the time to explain the results. I also asked that I not be charged for that visit. Several days later I went back and resolved to get my questions answered. "Why are you here?" he asked. "I never did see the MRI which I paid for. At the very least I'd like to confirm that it is MY MRI and have you take the time to explain the results to me." "That's why you're here?" he asked exasperatedly. He then proceeded to take the time to explain the images to me and was surprised that I was familiar with the anatomy of the knee. He then somewhat apologized. "I'm sorry, I didn't realize you knew as much as you do." (As if only knowledgeable patients deserve an explanation). He told me that I would need a medial compartmental knee replacement down the line and that I could try an interim measure of a knee debridement (clean out and smoothing of the ragged tissue.) Several months later I opted for the knee debridement. Before I went into surgery I Dr. Vailas came in to explain the procedure. As I was heavily medicated, I missed a lot of what he was telling me. I had scheduled a post surgical visit the following week. The next day I called the office and asked for Dr. Vailas to call me and go over the results of the surgery and explain to me what he did as I was quite anxious. I made at least 2 calls. He never called me back. When I went to his office for the post surgical visit, I had films of my knee. They looked like little circular snapshots. I asked him to explain them to me and his response was, "You'd have to go to medical school to understand these." The surgery did nothing to improve my situation (and Dr. Vailas did advise me that that was a possibility). He suggested that I try Synvisc injections. I advised him that I'm in the early stages of Parkinson's Disease. "How does having PD affect my treatment?" I asked. "It doesn't affect ME a bit." he replied. "I'm not talking about you, I'm talking about ME the patient." I said. I am very reluctant to return to Vailas because he lacks empathy. He has an excellent reputation -- but I would never go back. I resent his condescending attitude and believe that being a good doctor requires more than just being skilled with a knife.
by victoriatane
January 25, 2011
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Map and Directions
35 Kosciuszko St, Manchester, NH 03101