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Robert Mills Jr, DO

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Robert Mills Jr, DO
Ringwood Medical Assoc
(27 Reviews)
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52 Skyline Dr Ringwood, NJ 07456
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Consumer Feedback

(27 Reviews)
Service
4 star average for Service
Environment
4.5 star average for Environment
Expertise
4 star average for Expertise
Staff
3.5 star average for Staff
Recommended
4 star average for Recommended
Value
3 star average for Value
Did you feel safe in this provider's care?
Yes
by Anonymous
February 07, 2012
Did this provider have reasonable prices?
They were decent, but not very affordable
Did this provider thoroughly explain the risks and benefits of your treatment?
They were explained, but not thoroughly
Does this provider offer flexible appointment times?
Somewhat, but it's still difficult to get an appointment
Did this provider pressure you to purchase any unnecessary products during your visit?
No, my decisions were always respected
by Anonymous
December 15, 2011
Was this provider's office clean?
Yes! I was amazed at how clean it was!
Did this provider use excessive foul language?
Not at all! They are always respectful and courteous!
Was this provider friendly?
Very! The most welcoming office I've visited!
by Anonymous
November 07, 2011
Did this provider ever dismiss your concerns as unimportant?
No, they take every concern of mine seriously
Were the staff members able to answer your questions?
Yes, they were able to answer my questions
Was this provider sympathetic to your situation?
Yes, they were sympathetic and caring
Are you confident that this provider will continue working with you until a solution is reached?
Yes, I know I can count on them to find a solution
Does this provider have a good professional reputation within your community?
Yes, they are known for being good at what they do
by Anonymous
October 13, 2011
Did you have to wait long after you arrived for your appointment?
I had to wait for a little while.
Does this provider always put the customer first?
Yes, they always put customers first
Is this business handicap-accessible?
No, I didn't see any ramps or wheelchair accessibility
by Anonymous
September 30, 2011
Did this provider listen to your input and concerns?
Absolutely! This provider always listens carefully to what I have to say!
Is this provider easy to reach in an emergency?
Yes, they answered my call right away
Did this provider have reasonable prices?
Yes
Were the staff members able to answer your questions?
Yes, they were able to answer my questions
Does this provider maintain a professional appearance?
Yes, he/she looked very professional
by Anonymous
September 17, 2011
Does this provider have a good professional reputation within your community?
Yes, they are known for being good at what they do
Did you feel like this provider's office was understaffed?
No, they were fully staffed
Is this business in a safe neighborhood?
Yes, it was in a safe enough neighborhood
by Anonymous
August 11, 2011
Did you spend a lot of time in the waiting room at this provider's office?
The wait wasn't terrible, but it wasn't the best
by Anonymous
July 22, 2011
Does this provider have a good professional reputation within your community?
Absolutely not, they are not trustworthy at all
Did this provider pressure you to purchase any unnecessary products during your visit?
Absolutely not! I was never uncomfortable
Was this provider's office clean?
Yes everything was neat and sterile
Was this provider's staff friendly?
Yes
by Anonymous
June 30, 2011
I cannot explain my dis-satisfation with the staff. I have been going to Ringwood medical for 23 years and have never had an experience like this. I would expect this from a business that did not know my family, but after 23 years it was awful. My son has a heart problem. I needed a referral from Dr Mill's office, so he could see his cardiologist. We were told that they do not give written referrals any more, that the cardiologist can pull it off of the computer. When we arrived at the cardiologist, they had never heard of such a thing. I explained to them what they needed to do and they gave it a try. They tried for 20 to 30 minutes but could not retrieve the referral. I called Dr. Mill's office, to ask them to fax a hard copy. They simply refused to do so. They apologized that my son was "caught in the middle" of this. I was told "it wasn't their job" to send the referral. What ever happened to the patient comes first!!!! After all of these years with them I expected more. This was too simple to fix.
To be fair, I did call the insurance company and they told me my cardiologist cannot retrieve referrals (only primary doctors can) and it was my referring doctor's office that is responsible for sending the referral. The insurance company retrieved the referral and faxed it to the cardiologist's office. We ended up at the office for over 2 1/2 hours, because someone could not take the time out, to fax a referral.
I am sorry but "its not my job" isn't what I call customer friendly.

This was the second strike in the past year. The first, was my son had an ear infection. I was told, we would have to wait three days for an appointment. Three days for an ear infection? I guess they have never had one. We went somewhere else and got in that day.
by beyond upset
June 13, 2011
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Map and Directions
52 Skyline Dr, Ringwood, NJ 07456