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Shawn Ferguson, MD

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Lewiston, NY

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Shawn Ferguson, MD
Rainbow Pediatrics Of Niagara
(27 Reviews)
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5290 Military Rd Ste 3 Lewiston, NY 14092
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Consumer Feedback

(27 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4.5 star average for Recommended
Value
4 star average for Value
Does this provider maintain a professional appearance?
Yes, he/she looked very professional
Do other parents within your community respect this pediatrician?
Absolutely! Every parent in my community thinks very highly of them
If your child is sick can the pediatrician see him/her on the same day?
Yes, if my child is sick they get them in right away
Do you feel that you could have received better service somewhere else?
Definitely not; I received the best service ever!
Did this provider seem irritated to be working with you?
Not at all, they were glad to help me with anything I needed
by Anonymous
November 16, 2011
Are you confident that this provider will continue working with you until a solution is reached?
Yes, I know I can count on them to find a solution
Does the pediatrician have other doctors or nurse practitioners that can provide care if the pediatrician is sick or unavailable?
Absolutely. They have plenty of nurse practioners and doctors as back-up support
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, I felt informed when I left
by Anonymous
November 14, 2011
Did the pediatrician ever make you feel like an inadequate parent?
No, they never made me feel like a bad parent
Did this provider listen to your input and concerns?
Yes
Did this provider ever take personal phone calls while in the appointment room with you?
No, they've never taken personal calls with me
How would you compare this provider to others in his/her field that you have visited?
Among the best I have seen
by Anonymous
November 10, 2011
The restrooms at this provider's office were clean and well-maintained. You could tell that they cleaned them regularly. They have really great customer service here. They always put their customers first, regardless of the situation. I got an appointment quickly. I have waited over an hour before. The waiting room at this pediatrician's office had two separate areas, one for "sick" kids and one for "well" kids. This really gave me a peace of mind that my child wouldn't get sick. The waiting room had TV's, toys and magazines. It was pretty well-stocked and my child did not get bored.
by matt
November 09, 2011
Did this provider ever dismiss your concerns as unimportant?
No, they take every concern of mine seriously
Does this provider have a good professional reputation within your community?
Yes, they are known for being good at what they do
Was this provider's office clean?
Yes everything was neat and sterile
by Anonymous
September 20, 2011
Did this provider listen to your input and concerns?
Absolutely! This provider always listens carefully to what I have to say!
Does the pediatrician over-treat your child for simple ailments?
Not at all! They give my child exactly what he/she needs
Did this provider's staff seem to respect him/her?
Definitely! They staff spoke very highly of him/her
by Anonymous
September 12, 2011
Does this provider always put the customer first?
Absolutely! They have some of the best customer service I have ever seen
Does this provider give unbiased advice?
Absolutely! I always get sound, helpful, and completely unbiased advice!
Was this provider late to your appointments?
No, they were on time
by Anonymous
August 17, 2011
Their staff is very friendly and professional. I haven't seen any coupons or discounts for this provider's office, but I haven't really looked. They never mention anything about promotions when I'm there. The waiting room had TV's, toys and magazines. It was pretty well-stocked and my child did not get bored.
by krystle
August 16, 2011
Did this provider leave you unattended for an extended period of time?
No, I was always attended to
Does this provider always put the customer first?
Yes, they always put customers first
Does this provider remember you and your circumstances at every appointment?
Definitely! They always remember me and make me feel important!
by Anonymous
July 27, 2011
Did you leave the office feeling satisfied with your visit?
Not satisfied, but not unhappy
Does this provider have a good professional reputation within your community?
Yes, they are known for being good at what they do
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, I felt informed when I left
by Anonymous
July 25, 2011
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Map and Directions
5290 Military Rd Ste 3, Lewiston, NY 14092