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Lito Belardo, MD

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Lito Belardo, MD
Massillon Family Practice
(36 Reviews)
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6724 Wales Ave NW, Massillon Family Practice Massillon, OH 44646
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Consumer Feedback

(36 Reviews)
Service
4 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4 star average for Staff
Recommended
4.5 star average for Recommended
Value
4.5 star average for Value
Did this provider have an entertaining selection of waiting room magazines?
Yes
Did this provider ever postpone your appointment?
Not at all! They always try to get me in as soon as possible
Was it clear that this provider takes pride in the appearance of his/her office?
Yes, the office was well organized and taken care of
Did you notice a foul odor when you arrived at this provider's office?
Not at all, their office smelled fantastic!
by Anonymous
November 14, 2011
Does this provider remember you and your circumstances at every appointment?
Definitely! They always remember me and make me feel important!
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
Does this provider give unbiased advice?
Yes
Is this provider's business conveniently located?
Yes, it is very conveniently located
by Anonymous
November 07, 2011
Does this provider offer flexible appointment times?
Somewhat, but it's still difficult to get an appointment
Did you leave the office feeling satisfied with your visit?
Yes
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
Did this provider prominently display their diplomas or business license?
No, I never saw one
Did they follow up with you after your appointment?
I had a follow-up appointment, but I scheduled it.
by Anonymous
October 03, 2011
Was it easy to find parking at this provider's office?
Extremely easy, and close to the entrance
by Anonymous
September 23, 2011
Was it easy to make an appointment with this provider?
Yes
Does this provider have helpful information available online?
Yes, but its hard to find
Did this provider show attention to detail?
Yes, I've never had to worry about them missing any important information
by Anonymous
September 14, 2011
Would you recommend this family doctor to others?
Yes
Were the waiting room chairs comfortable at this family doctor's office?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
by Anonymous
August 23, 2011
Did this provider rush your appointment?
No
Has this provider ever cancelled your appointment on you last minute?
Never, they are very reliable.
Was this provider willing to stay open late to accomodate your needs?
Definitely! They would never turn away anyone in need
by Anonymous
July 20, 2011
Was this provider's office too loud?
No, it wasn't too loud
Were the restrooms clean at this provider's office?
Yes, they were immaculate!
Does this provider promptly return your phone calls?
Yes
by Anonymous
July 12, 2011
Did this provider listen to your input and concerns?
Absolutely! This provider always listens carefully to what I have to say!
Does this family doctor use current and safe equipment?
Yes; the equipment is very advanced!
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Absolutely! I'm always able to get my questions answered over the phone right away!
Is this business handicap-accessible?
Absolutely, even the bathrooms are handicap-accessible
by Anonymous
July 08, 2011
Dr. Belardo is a very good doctor, but one must deal with the staff. There is a new policy stating that there is a fee if you cancel your appointment within 24 hours. I have on two occasions gone to the office for an appointment, waited for over an hour in the waiting room and exam room, and finally dressed and left as I had other appointments scheduled with people who needed my services and I didn't want to keep them waiting. It appears that this would now be a "charge" even though the office couldn't run the appointment in a timely way.

In addition, I need blood drawn almost every visit, but they will not draw the blood until the doctor has seen me as he has to "order" it. Why can't this be "ordered" in the previous visit (since he is telling me to fast before the next visit so they can do it) and we could take care of that while I am waiting for him? It drives me crazy that I will still be waiting for the phlebotomists after the doctor leaves and on occasion I exit the exam room and they are chit chatting at the desk instead of attending to business.

The comment about the phones is spot on! I called today for an appointment for my husband and the phone was busy the first few times and then, after many rings, answered in a rude and unprofessional way which did not identify the clinic. I explained that I would like an appointment due to sickness and was told there were none available. Last time I was chastised for using Stat Care instead of being a "work in". Maybe they'll start to 'GET" why people are just choosing Stat Care over them? You've got to wait in either place, but at least in Stat Care, YOU choose the time, not the clinic and you don't have to deal with rude staff.

Another family member was told by Stat Care to seek an ophthomolgist and I called this office just to find out who they would recommend. I wasn't asking for a referral as I didn't need one; just a "who would you take your mom to". I was told that because I wasn't the patient (although patients is on my health care plan) and that they hadn't seen the patient in some time, they would give me any information. What a crock of s**t.

I'm seriously questioning if Dr. Belardo is worth having to wade through his crappy shared clinic staff. He is a terrific, competent doctor surrounded by folks who might be a better fit in a different industry...something without customer service contact.
by Spade
July 01, 2011
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Map and Directions
6724 Wales Ave NW, Massillon Family Practice, Massillon, OH 44646