Did a staff member acknowledge or greet you when you entered?
Briefly, but they didn't make an effort to help me
Was it easy to find parking at this provider's office?
Not really, but I found a spot
Does this provider leave you on hold for a long time when you call?
Yes, it never fails. I'm put on hold forever when I call
Do you feel that you could have received better service somewhere else?
Yes, I think I could have gotten better service elsewhere
Did this provider ever dismiss your concerns as unimportant?
Sometimes, I usually have to convince them to look into the situation