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Rosemary Bates, MD

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Rosemary Bates, MD
Plano Medical Assoc
(25 Reviews)
> Get Phone Number & Directions
3900 W 15th St Ste 503 Plano, TX 75075
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Consumer Feedback

(25 Reviews)
Service
4 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
5 star average for Recommended
Value
5 star average for Value
I had to wait a month for a new patient appointment. When I got there, I was only allowed to see the PA. Even that took a month to schedule an appointment! Blood work was ordered. I asked the PA a few times if they are going to call me when the results come back because I need a refill on my meds. She was like yes we will call you. And she said for me to schedule another appointment in 2 months to come see the REAL doctor. It is not like they are so busy. As I was waiting to get my blood work done, the staffs were all hanging out in the hallway talking.
After 2 weeks, I called and asked the nurse about the test. She was rude and said the doctor hasn't EVEN look at the results YET. I went to pick up the test result after talking to the rude nurse. They received the results back the day after it was submitted. The results had some abnormal values. You would think that they would be concern. I gave them another day to see if anyone would call to follow up. Of course nobody called so I called to cancel my appointment and told them what I thought of them and will never ever return. The receptionist was just as rude and uncaring. A few minutes later, I assumed it was the office manager calling to apologize and start to tell me what SHE thought the test result means. And claimed that my files was mistakingly refiled so they never go to the test result and it was an oversight. Can you imagine if I had a real illness. They just forgot! or misfiled my folder! Good luck, hope you are not too ill if you are her patient. I have wasted my money and my insurance company's money.
by Katherine xxx.xxx.122.54
March 05, 2013
Does this provider treat every client equally?
Yes, they don't show favoritism
Does this provider have helpful information available online?
Yes
Does this provider give unbiased advice?
Absolutely! I always get sound, helpful, and completely unbiased advice!
Did you feel safe in this provider's care?
Absolutely! I knew I was being cared for by an expert!
by Anonymous xxx.xxx.198.184
November 16, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Completely!
by Anonymous xxx.xxx.139.229
June 25, 2012
They paid close attention to me and all of my questions were answered. Their staff is very friendly and professional.
by Anonymous xxx.xxx.130.5
April 25, 2012
I love how attentive they are here. Even when notified that they have a personal phone call, they always wait to take it later. Their full attention is always on me and it makes me feel special. I don't know of anywhere else that would've taken better care of me. I had a great experience. They listened closely to everything I was telling them, and showed a lot of attention to detail. I've never had to worry about them forgetting something or not reading my information correctly, which I've encountered at other places. It was nice to hear how much the staff respected them. It made me that much more confident that I was under the care of a professional. There was lots of available parking at their office. I was glad that I didn't have to drive around looking for parking.
by dawn g
February 20, 2012
Does this provider maintain a professional appearance?
Absolutely! You can tell that he/she really makes an effort to look professional
Did this provider answer all of your questions?
Yes
Does this provider leave you on hold for a long time when you call?
No, they are really great about answering the phone right away
by Anonymous
February 14, 2012
How would you compare this provider to others in his/her field that you have visited?
Among the best I have seen
Did this provider use excessive foul language?
No
Does this provider promptly return your phone calls?
Yes
Did this provider answer all of your questions?
Yes
by Anonymous
November 03, 2011
Were the staff members able to answer your questions?
Yes! They were the most knowledgeable staff I've ever seen!
Does this provider offer any coupons, discounts or promotions?
Yes
Did they follow up with you after your appointment?
Yes.
Were the restrooms well-stocked at this provider's office?
Yes, they had everything you could possibly need!
by Anonymous
September 05, 2011
Did this provider seem irritated to be working with you?
Somewhat, they could have been kinder
Does this provider give unbiased advice?
Absolutely! I always get sound, helpful, and completely unbiased advice!
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, I felt informed when I left
Were the restrooms well-stocked at this provider's office?
Yes, they were well-stocked
Were the waiting room chairs comfortable at this provider's office?
They were average
by Anonymous
August 09, 2011
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
Does this provider leave you on hold for a long time when you call?
Never! I don't think I've ever been put on hold here for a long time
Does this provider maintain a professional appearance?
Absolutely! You can tell that he/she really makes an effort to look professional
Was this provider's office easy to locate?
Only with clear directions
by Anonymous
June 27, 2011
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Map and Directions
3900 W 15th St Ste 503, Plano, TX 75075