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Kimberly Skaff, MD

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Kimberly Skaff, MD
(25 Reviews)
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4502 Maccorkle Ave SE Ste A Charleston, WV 25304
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Consumer Feedback

(25 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4 star average for Staff
Recommended
4.5 star average for Recommended
Value
3.5 star average for Value
Does this provider always take that extra step to make you feel special?
Absolutely, they always make me feel like I'm their only patient.
Does this provider leave you on hold for a long time when you call?
Never! I don't think I've ever been put on hold here for a long time
by Anonymous
July 06, 2011
Did this provider seem up-to-date with the current advancements in their field?
Yes
Would you recommend this provider to others?
I Already Have
Did this provider ever take personal phone calls while in the appointment room with you?
No, they've never taken personal calls with me
Was the waiting area spacious?
Yes
by Anonymous
May 09, 2011
Did this provider use excessive foul language?
Not at all! They are always respectful and courteous!
Has this provider ever cancelled your appointment on you last minute?
Never, they are very reliable.
Did you have to wait long after you arrived for your appointment?
No, I didn't have to wait very long
Does this provider maintain a professional appearance?
Absolutely! You can tell that he/she really makes an effort to look professional
Did you spend a lot of time in the waiting room at this provider's office?
Absolutely not! I was seen right away!
by Anonymous
May 05, 2011
Does this provider have a good professional reputation within your community?
Definitely! Everyone knows they are the best around!
Did the staff make you feel uncomfortable when you called with questions or concerns?
Not at all! They were happy to address every concern I had
Did this provider seem up-to-date with the current advancements in their field?
Yes, they were informing me of new advancements that were extremely recent
Does this provider always take that extra step to make you feel special?
Absolutely, they always make me feel like I'm their only patient.
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, they made sure I had all the information I needed to make a decision
by Anonymous
March 16, 2011
In 2009 I became concerned with a wart on my right index finger. Due to its location on my finger, I constantly irritated the area when performing simple tasks such as reaching into my pockets, opening doors, drawers, etc. I contacted Dr. Skaff and set up an appointment. Upon examination, Dr. Skaff determined to use a cold treatment in effort to 'kill' the seed associated with the wart deep under the skin. She also determined to take a biopsy of a mole near the center of my back.
Fortunately, I had insurance coverage and expected little out of pocket costs. The biopsy was negative, thankfully! The wart however, did not disappear and the bill I received for its attempted removal was astonishing! $180.00 dollars for an unsuccessful treatment! When I contacted Dr. Skaff's office, I asked if she would be providing me follow up care to pursue other ways of removing the wart and if I would be expected to pay another $180.00 to be treated? I also asked the office workers to have Dr. Skaff personally contact me, which she never did and never has to this day. I still have the wart on my finger and tried treating it with medicine purchased from Walgreen's. The wart was eaten away to skin level, however it is growing back again.
I decided to wait until I fully paid off the $180.00 fee, which I did so, before filing any complaints regarding Dr.Skaff's care. In her office, I asked why the fee was so costly for a wart removal. The office worker looked at me and said, "that is what insurance allows us to bill". I stated emphatically that I felt taken advantage of and that this is yet one more example of 'what is wrong with the healtcare system in the USA'. I took my receipt and left. I have since contacted the West Virgina Board of Medicine and am initiating a complaint directed at Dr. Skaff for not contacting me when requested to do so. I understand no doctor could ever be expected to know what an insurance company policy will and will not cover. Nor do I expect to see a price list of procedures. I do expect doctors to offer alternative treatment options and to call a patient back when asked to do so. Dr. Skaff has never contacted me personally to this day to hear my concerns. I am disappointed with the lack of bedside manner, lack of follow up and the overall service I did not receive from Dr. Skaff.

Sincerely,

Sean Richardson
by healthylife33
August 25, 2010
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4502 Maccorkle Ave SE Ste A, Charleston, WV 25304