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Branford Hills Health Care Center

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Branford Hills Health Care Center
Branford Hills Health Care Center
(8 Reviews)
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189 Alps Rd Branford, CT 06405
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Consumer Feedback

(8 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Value
4 star average for Value
Staff
3 star average for Staff
Was this senior care facility clean?
Yes everything was neat and sterile
Was this senior care facility's staff friendly?
They were decent
How would you compare this senior care facility to other senior care facilities you have visited?
Not the worst, but certainly not the best
Do you think this provider would be willing to pursue advice from other professionals if they run into a snag in your treatment?
No
Was this provider's office clean?
Mostly yes
by Anonymous xxx.xxx.65.208
April 04, 2014
Were you able to get answers to simple questions from this provider without scheduling an appointment?
No, this provider rarely answers questions over the phone
by Karen Pelter xxx.xxx.200.196
February 09, 2014
Branford Hills has partnered with Companions and Homemakers....Before using this agency google them...You will read about arrests of their caregivers for embezzling money from clients.Stealing jewelry. Why would Branford Hills do business with a company that has this type of reputation?
by Anonymous xxx.xxx.116.137
September 16, 2013
Did this provider seem irritated to be working with you?
Not at all, they were glad to help me with anything I needed
Did this provider listen to your input and concerns?
Absolutely! This provider always listens carefully to what I have to say!
Did they follow up with you after your appointment?
Yes, they made sure I had everything I needed!
Is this provider's business conveniently located?
Absolutely! It is right off the freeway and close to everthing
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
by Anonymous xxx.xxx.93.154
April 01, 2013
Did this nursing home answer all of your questions?
Every question I had was answered thoroughly
Does this provider always put the customer first?
Absolutely! They have some of the best customer service I have ever seen
Does this provider promptly return your phone calls?
Yes
Did this provider ever dismiss your concerns as unimportant?
No, they take every concern of mine seriously
Did this provider show attention to detail?
Yes, I've never had to worry about them missing any important information
by Anonymous xxx.xxx.19.177
February 20, 2013
Does this provider offer any coupons, discounts or promotions?
Yes
by Anonymous
February 21, 2012
Did this provider seem up-to-date with the current advancements in their field?
Yes
Did you feel safe in this provider's care?
Yes
Was this provider's office too loud?
Not at all, it was very peaceful and quiet
Does this provider leave you on hold for a long time when you call?
Never! I don't think I've ever been put on hold here for a long time
by Anonymous
May 23, 2011
Does this provider have a good professional reputation within your community?
Definitely! Everyone knows they are the best around!
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Yes
Does this provider give unbiased advice?
Yes
Are you confident that this provider will continue working with you until a solution is reached?
Yes, I know I can count on them to find a solution
Is this provider easy to reach in an emergency?
Yes, they answered my call right away
by Anonymous
March 16, 2011
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Map and Directions
189 Alps Rd, Branford, CT 06405