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Heartland Health Care Center--Orange Park

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Orange Park, FL
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Heartland Health Care Center--Orange Park
Heartland Health Care Center--Orange Park
(11 Reviews)
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570 Wells Rd Orange Park, FL 32073
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Consumer Feedback

(11 Reviews)
Service
2.5 star average for Service
Environment
3 star average for Environment
Expertise
2.5 star average for Expertise
Staff
3.5 star average for Staff
Recommended
3 star average for Recommended
Value
3 star average for Value
Are you going to visit this senior care facility again?
Only if I couldn't find a better substitute
Was this senior care facility's staff friendly?
They were decent
Did this senior care facility use current and safe equipment?
No, the equipment needs to be updated
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
No, they've never taken personal calls with me
Was this senior care facility clean?
It was satisfactory
by Anonymous xxx.xxx.248.122
August 13, 2014
Were you able to get all of your questions answered while you were at this senior care facility?
No, I left confused and frustrated
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
No, they've never taken personal calls with me
Was this senior care facility's staff friendly?
They were decent
Was it easy to find parking at this senior care facility?
Not really, but I found a spot
Did the staff at this senior care facility use excessive foul language?
Yes! It was very unprofessional!
by Anonymous xxx.xxx.51.45
August 07, 2014
Were you able to get all of your questions answered while you were at this senior care facility?
Yes
Was this senior care facility's staff friendly?
Yes
Would you recommend this senior care facility to others?
Yes
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
No, they've never taken personal calls with me
Was this senior care facility clean?
Yes everything was neat and sterile
by Anonymous xxx.xxx.157.4
June 02, 2014
I didn't experience any unnecessary pain during my visit, and I was amazed at how much better I felt after I left. Just as a side note, I was very impressed with how conveniently located this business was and how close it was to other shopping centers. It was so easy to find, I didn't have any trouble at all. I was in awe at the level of service I received. They completely surpassed all my expectations and I will absolutely be going back. They've stayed open past their closing times many times when I've needed help. They've never turned me away when I've needed them. As soon as I walked through the door, I was immediately greeted by the friendly staff. They went out of their way to make me feel special and appreciated. My husband has gotten the best care and therpy we have been at Doctors Lake Drive horrible and we were at Life Care hands down Heartland has been the best place, I can leave my husband without fear for the first time, Food is good and bedside care is prompt and very caring, CNA's are wonderful and Nurses on each shift are perfect very qualified,Office personal are freindly and very helpful, I cant say enough about everyone
by angel xxx.xxx.167.89
August 30, 2013
Did you leave the office feeling satisfied with your visit?
No, I left with more problems than I came with!
Did this provider prominently display their diplomas or business license?
No, I never saw one
How would you compare this provider to others in his/her field that you have visited?
The worst I have seen
Was this provider sympathetic to your situation?
Not at all. It was obvious they didn't care about me
Did a staff member acknowledge or greet you when you entered?
Briefly, but they didn't make an effort to help me
by Anonymous xxx.xxx.161.56
August 28, 2013
Was this provider's office easy to locate?
Fairly Easy
Is this business handicap-accessible?
Yes, but it seemed extremely out-of-date
Does this provider remember you and your circumstances at every appointment?
Not really. I usually have to remind them.
Did this provider leave you unattended for an extended period of time?
Yes, I was completely ignored for a long time!
Did this provider seem up-to-date with the current advancements in their field?
Not at all, they seemed stuck in the past
by Melody xxx.xxx.124.153
July 22, 2013
Did this provider have reasonable prices?
They were decent, but not very affordable
Did you feel like this provider's office was understaffed?
Definitely, they had one person trying to do everything
Did this provider promise services he/she couldn't provide?
Yes! They couldn't do anything they told me they would be able to
Would you refer this provider to a family or friend?
No, I wasn't impressed
Would you recommend this nursing home to others?
No
by Anonymous xxx.xxx.238.74
July 09, 2013
Does this provider always put the customer first?
Definitely not. They seem to care more about themselves
Did you spend a lot of time in the waiting room at this provider's office?
The wait wasn't terrible, but it wasn't the best
Was this provider's office too loud?
Kind of, it wasn't unbearable but it was definitely loud
Did this provider pressure you to purchase any unnecessary products during your visit?
Somewhat
Does this provider remember you and your circumstances at every appointment?
Not really. I usually have to remind them.
by Anonymous xxx.xxx.243.149
February 23, 2013
Did you notice a foul odor when you arrived at this provider's office?
No, I didn't notice an odor
Did this provider wear an obnoxious cologne?
Somewhat, it didn't smell very good
Was this provider's office too loud?
Way too loud! I could barely hear what anyone was saying over the noise
How would you compare this provider to others in his/her field that you have visited?
Fairly Average
Did you feel like this provider's office was understaffed?
Definitely, they had one person trying to do everything
by Anonymous xxx.xxx.238.74
February 20, 2013
Did this provider ever take personal phone calls while in the appointment room with you?
No, they've never taken personal calls with me
Did this provider ever postpone your appointment?
No, they never postpone my appointment
Does this provider have helpful information available online?
No, just a basic listings page
Did you notice a foul odor when you arrived at this provider's office?
A little, it was faint but I noticed one
Were the restrooms clean at this provider's office?
Yes, I could tell they were cleaned regularly
by Anonymous
January 04, 2012
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Map and Directions
570 Wells Rd, Orange Park, FL 32073