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Pleasant Valley Manor Inc

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Pleasant Valley Manor

East Stroudsburg, PA

Stroud Manor

East Stroudsburg, PA
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Pleasant Valley Manor Inc
Pleasant Valley Manor Inc
(10 Reviews)
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4227 Manor Dr Stroudsburg, PA 18360
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Consumer Feedback

(10 Reviews)
Service
3.5 star average for Service
Environment
4 star average for Environment
Expertise
2.5 star average for Expertise
Staff
3.5 star average for Staff
Recommended
3 star average for Recommended
Value
2 star average for Value
My 89 yr. dad was released from the hospital after a diagnosis of pneumonia. He was very sick. I stayed with him day and night as he continued to decline. It was difficult to speak to nursing staff and his doctor, which was very frustrating. The moment I could see he was nearing death, I tried to reach the staff. They said they’d be right down. They did not. I was alone with him as he passed away. They immediately called the funeral home and started cleaning up the room. I had maybe 1/2 hour with him before they whisked him away. I asked where I could go (I was devastated and crying) and the aide said in the patient dining room. There was a huge snowstorm that day, and roads were closed. My car was literally buried in snow and I couldn’t leave. While I was in the room, I was laying on the couch, grieving when an aide tried to put her things on the same couch. She moved the vase of flowers which were my dads, from a large table to a side table next to me- which already was packed with a lamp and other stuff. She never spoke to me. I moved her coat to another nearby chair from the couch and she came back and put her stuff on the couch. The entire room was filled with tables and chairs that were empty, except for the couch I was on. My daughter called me and found out what was happening (she lived 100 mls away). She was appalled. She called her fiancé’s dad and he got through the roads with his big truck, and got my things and loaded me up and brought me home. What he did for me was above and beyond! He had more compassion than that nursing home staff combined had. I’ll never forget that heartbreaking experience, losing my dad- my world, and the lack of humanity that facility showed me. If it wasn’t for my little gal, I don’t know what I’d have done.
by Unknown xxx.xxx.154.226
March 08, 2020
Did this senior care facility prominently display their credentials or business license?
Definitely! I saw it as soon as I walked in!
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
Yes, they could have waited
Did the staff at this senior care facility use excessive foul language?
Not at all! They are always respectful and courteous!
Was it easy to find parking at this senior care facility?
Extremely easy, and close to the entrance
Was this senior care facility's staff friendly?
Yes, they went above and beyond
by Anonymous xxx.xxx.128.73
November 20, 2014
Please do not send a loved one here! They are so short staffed they leave the residents in bed ALL weekend. Care is below standard. They are cutting staff like crazy. Patients are really suffering.
by Fedup xxx.xxx.20.14
September 30, 2014
Was it easy to find parking at this senior care facility?
Not really, but I found a spot
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
Yes, they could have waited
Was this senior care facility's staff friendly?
Not one bit
Did the staff at this senior care facility seem up-to-date with the current advancements in their field?
Not at all, they seemed stuck in the past
Would you refer a friend or family member to this senior care facility?
No, I wasn't impressed
by An xxx.xxx.221.9
September 10, 2014
Were you able to get all of your questions answered while you were at this senior care facility?
No, I left confused and frustrated
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
Yes, they could have waited
How would you compare this senior care facility to other senior care facilities you have visited?
The worst I have seen
Was this senior care facility's staff friendly?
Not one bit
Was it easy to find parking at this senior care facility?
Not really, but I found a spot
by Anonymous xxx.xxx.69.183
June 30, 2014
there is a blind man who is 90 and the nurses aides put his food on his tray and walk out. they don't help him eat. if he is asleep and doesn't know his tray arrived, they don't care if he ate or not, they just take the food away. that is cruel. cruel cruel
by mary xxx.xxx.242.28
December 28, 2013
Does this provider have a good professional reputation within your community?
No, they aren't known for being skillful
Were you able to get answers to simple questions from this provider without scheduling an appointment?
No, this provider rarely answers questions over the phone
Was there annoying music playing while you waited or during your visit?
No, if they had music on it was very soothing
by Anonymous xxx.xxx.161.218
October 10, 2013
Does this provider offer any coupons, discounts or promotions?
Not that I have seen
Does this provider welcome questions?
Absolutely! They are happy to answer all of my questions
Was this provider's staff friendly?
Yes, they went above and beyond
Does this provider adhere to the customer is always right policy?
Absolutely, the customer is always right here
Does this provider maintain a professional appearance?
Absolutely! You can tell that he/she really makes an effort to look professional
by Anonymous
October 11, 2011
Did the staff make you feel uncomfortable when you called with questions or concerns?
Not at all! They were happy to address every concern I had
Are you going to visit this provider again?
Without a doubt!
Did this provider have an entertaining selection of waiting room magazines?
Yes
Was there annoying music playing while you waited or during your visit?
No, there was no annoying music
Does this provider promptly return your phone calls?
Yes
by Anonymous
August 30, 2011
Is this provider easy to reach in an emergency?
Absolutely! I can always count on them
by Anonymous
July 25, 2011
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Map and Directions
4227 Manor Dr, Stroudsburg, PA 18360