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South Mountain Healthcare & Rehabilitation Center

Wellness.com Featured Provider
South Mountain Healthcare & Rehabilitation Center
South Mountain Healthcare & Rehabilitation Center
(41 Reviews)
Office

(908) 688-3400

 Fax (908) 688-1212 2385 Springfield Ave Vauxhall, NJ 07088
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Consumer Feedback

(41 Reviews)
Service
4.5 star average for Service
Environment
4 star average for Environment
Expertise
4 star average for Expertise
Staff
4.5 star average for Staff
Recommended
3.5 star average for Recommended
Value
3 star average for Value
My Mother received excellent care by her Nurses and especially her Aides and the Staff of St. Barnabus Hospice while she was a patient from 5/2012 until she passed away in November 2013 and that is what was really important.. The Nursing home Administration( Billing and Social Work) and the amount of misinformation they have passed along ( including inviting me to a Patient Care Progress meeting after she passed away and scheduled for approximately six weeks in the future and then blaming that on their Volunteers) added additional stress for my family at this time..
by Bill H xxx.xxx.78.66
December 05, 2013
Was it clear that this provider takes pride in the appearance of his/her office?
Not really, it wasn't very clean
Does this provider adhere to the customer is always right policy?
No, it is their way or the highway
Does this provider give unbiased advice?
No. I didn't trust their motives.
by Anonymous xxx.xxx.232.43
November 14, 2013
They paid close attention to me and all of my questions were answered. The music they played here was downright irritating and gave me a headache. I would have preferred absolute silence to that noise. They definitely didn't have enough staff members on hand. It seemed like one person was trying to do everything, and I ended up waiting for a very long time. They consistently dismiss my concerns and accuse me of making problems up. I don't trust them to ever actually look into my concerns and see if they're valid. They never take that extra step to make me feel special. I haven't ever felt that they care enough to get to know me and that I'm almost an irritation.
by hassana xxx.xxx.21.28
November 11, 2013
Would you refer this provider to a family or friend?
No, If I had known how terrible they were I never would have gone.
Was there annoying music playing while you waited or during your visit?
No, if they had music on it was very soothing
Does this provider always take that extra step to make you feel special?
Never, I've been going here forever and they can't even remember my name
Were you able to relax during your appointment?
No, I had to leave I was so distressed
Was this provider's office clean?
No, I didn't feel comfortable at all
by cidy xxx.xxx.21.27
October 23, 2013
Did this provider prominently display their diplomas or business license?
No, I never saw one
by Anonymous xxx.xxx.191.158
October 09, 2013
Was this provider's office clean?
It was satisfactory
by Anonymous xxx.xxx.172.230
September 26, 2013
Has this provider ever cancelled your appointment on you last minute?
No, they didn't cancel on me last minute
Did you feel like this provider's office was understaffed?
Not at all, they had plenty of staff members to help me whenever I needed assistance
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Did you spend a lot of time in the waiting room at this provider's office?
Absolutely not! I was seen right away!
Is this business in a safe neighborhood?
Absolutely, It is the safest neighborhood around
by Anonymous xxx.xxx.192.120
July 24, 2013
Did you feel safe in this provider's care?
Mostly, I was still a little nervous
Is this business handicap-accessible?
Yes, it was handicap-accessible
Does this provider always put the customer first?
No, putting customers first doesn't really seem to be a priority to them
Has this provider ever cancelled your appointment on you last minute?
No, they didn't cancel on me last minute
Did this provider prominently display their diplomas or business license?
Yes
by Anonymous xxx.xxx.21.27
January 09, 2013
Did this provider ever dismiss your concerns as unimportant?
No, they take every concern of mine seriously
Was the waiting area spacious?
Yes
Did this provider have reasonable prices?
Yes
Was this provider's staff friendly?
Yes, they went above and beyond
Does this provider use current and safe equipment?
Yes; the equipment is very advanced!
by Betty xxx.xxx.19.236
November 19, 2012
Did you notice a foul odor when you arrived at this provider's office?
Not at all, their office smelled fantastic!
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, I felt informed when I left
Do you feel that you could have received better service somewhere else?
Definitely not; I received the best service ever!
Does this provider offer flexible appointment times?
Absolutely! I never have a problem!
by Anonymous xxx.xxx.226.28
November 19, 2012
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Map and Directions
2385 Springfield Ave, Vauxhall, NJ 07088
Primary Specialty

Nursing Home

Practice South Mountain Healthcare & Rehabilitation Center