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Sweet Brook Care Centers Inc

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Sweet Brook Care Centers Inc
Sweet Brook Care Centers Inc
(20 Reviews)
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1561 Cold Spring Rd Williamstown, MA 01267
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Consumer Feedback

(20 Reviews)
Service
3.5 star average for Service
Environment
4.5 star average for Environment
Expertise
3.5 star average for Expertise
Staff
3 star average for Staff
Recommended
3.5 star average for Recommended
Value
3 star average for Value
Quite Recently, we chose Sweetbrook for my father's short-term rehabilitation stay. My father arrived by ambulance ten minutes prior to myself and my husband's arrival. While in an attempt to find my father's room, a young male, later learned to be a nurse's helper named Adam, bumped into my husband while swinging from a doorway and if he had not had been the size he is, would have been knocked to the floor. This exemplified unprofessionalism and I was skeptical to leave him there. God for bid, if another family member of mine is in need of nursing home needs, I will look to another nursing home.
by Concerned Family member xxx.xxx.240.247
March 10, 2012
Did this provider rush your appointment?
No
Was this provider willing to stay open late to accomodate your needs?
Definitely! They would never turn away anyone in need
Did this provider's staff seem to respect him/her?
Yes, I could tell the staff respected him/her
Were the staff members able to answer your questions?
Yes, they were able to answer my questions
by Anonymous
February 21, 2012
Was this provider's staff friendly?
Not Really
by Anonymous
February 07, 2012
Does this provider offer flexible appointment times?
Yes
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Was this provider willing to stay open late to accomodate your needs?
Definitely! They would never turn away anyone in need
Did this provider have an entertaining selection of waiting room magazines?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
by Anonymous
February 01, 2012
The restrooms were very well-stocked at this provider's office. They always have toilet seat covers, paper towels and toilet paper and never run out. They gave me sufficient information to make a decision about my treatment plan. They are completely committed to helping me as long as it takes to find the best solution. I never have to worry that they'll back out or give up if a solution isn't reached immediately, which has been a problem for me at other places. They make sure to treat all their clients equally and without favoritism. I've always hated it when I've seen favoritism going on at other places I've visited. It's nice that it doesn't happen here.
by Kitty
January 08, 2012
They gave about the same level of care as others I have been to for the same problem. They were very polite and helpful and made sure that I had everything I needed. One of the first things I noticed about this business was the level of detail and attention to make the building handicap-accessible. Even the bathrooms were designed to be accessible with doors wide enough to accommodate wheelchairs and grab bars in the stalls. You could tell they really made an effort to accommodate people with all different needs. They needed to pay a little more attention to detail, to make sure they didn't make any mistakes. I could tell their entire attention wasn't focused on me.
by pmbakid
November 29, 2011
Would you recommend this nursing home to others?
No
Did this provider listen to your input and concerns?
Somewhat. But I mostly felt ignored.
Does this provider maintain a professional appearance?
No, he/she did not appear to care very much
by Anonymous
November 20, 2011
Did you spend a lot of time in the waiting room at this provider's office?
The wait wasn't terrible, but it wasn't the best
Does this provider maintain a professional appearance?
No, he/she did not appear to care very much
Does this provider ever overbook appointments here?
All the time! the waiting rooms are always packed and It seems as if they are more concerned about quantity over quality
Was this provider's staff friendly?
No, they were rude
Are you going to visit this provider again?
Not if my life depended on it
by Anonymous
October 18, 2011
Did they follow up with you after your appointment?
No. I still haven't talked to them.
by Anonymous
October 17, 2011
Do you feel that you could have received better service somewhere else?
No, I don't think so
Did this provider rush your appointment?
No
Was it easy to make an appointment with this provider?
Yes
Is this business handicap-accessible?
Yes, it was handicap-accessible
Was this provider sympathetic to your situation?
Yes, they were sympathetic and caring
by Anonymous
July 14, 2011
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Map and Directions
1561 Cold Spring Rd, Williamstown, MA 01267