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Westfield Center--Genesis ElderCare

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Westfield Center--Genesis ElderCare
Westfield Center--Genesis ElderCare
(28 Reviews)
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1515 Lamberts Mill Rd Westfield, NJ 07090
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Consumer Feedback

(28 Reviews)
Service
3.5 star average for Service
Environment
4 star average for Environment
Expertise
3 star average for Expertise
Staff
3 star average for Staff
Recommended
3 star average for Recommended
Value
4 star average for Value
Was this provider's office clean?
Yes everything was neat and sterile
Were the restrooms well-stocked at this provider's office?
Yes, they were well-stocked
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
Does this provider use current and safe equipment?
Yes
Did you experience unnecessary pain during your visit?
No
by Anonymous
January 19, 2012
Did this provider listen to your input and concerns?
Absolutely! This provider always listens carefully to what I have to say!
Does this provider always put the customer first?
Yes, they always put customers first
Did this provider show attention to detail?
Yes, I've never had to worry about them missing any important information
Does this provider have helpful information available online?
Yes
by Anonymous
January 17, 2012
Was it easy to make an appointment with this provider?
Yes
Would you recommend this nursing home to others?
Yes
by Anonymous
January 11, 2012
Does this provider leave you on hold for a long time when you call?
No, they are really great about answering the phone right away
Was the waiting area spacious?
No, but I can always find a seat
Does this provider promptly return your phone calls?
Yes
Did this provider prominently display their diplomas or business license?
Not very well. I had to really look for it before I found it.
by Anonymous
November 15, 2011
Has this provider ever cancelled your appointment on you last minute?
No, they didn't cancel on me last minute
Does this provider offer flexible appointment times?
Yes
Did this provider wear an obnoxious cologne?
No, they didn't wear any cologne
Did the staff make you feel uncomfortable when you called with questions or concerns?
No, they didn't make me feel uncomfortable
Are you confident that this provider will continue working with you until a solution is reached?
Yes, I know I can count on them to find a solution
by Anonymous
April 25, 2011
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Has this provider ever cancelled your appointment on you last minute?
Never, they are very reliable.
Were the restrooms well-stocked at this provider's office?
Yes, they had everything you could possibly need!
Does this provider adhere to the customer is always right policy?
Absolutely, the customer is always right here
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, they made sure I had all the information I needed to make a decision
by Anonymous
April 23, 2011
Does this provider remember you and your circumstances at every appointment?
Definitely! They always remember me and make me feel important!
Does this provider always take that extra step to make you feel special?
Absolutely, they always make me feel like I'm their only patient.
Were you able to relax during your appointment?
Yes, I was completely at ease
by Anonymous
April 05, 2011
Is this provider willing to pursue advice from other providers when necessary?
Yes, they were willing to ask for advice when necessary
Was this provider's staff friendly?
Yes
Was this provider's office too cold?
No, it was fine
Is this business in a safe neighborhood?
Yes, it was in a safe enough neighborhood
Would you recommend this provider to others?
Yes
by Anonymous
March 01, 2011
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Map and Directions
1515 Lamberts Mill Rd, Westfield, NJ 07090