They were ready to see me when I showed up for my appointment. I never had to wait for them to show up. They made sure that their qualifications were obvious. I was confident that I was under the care of a professional. I was happy that I got in for a follow-up appointment because it helped a lot. However, had I not made the appointment, there never would have been one. It would've been nice if they would have recommended one. It was nice to hear how much the staff respected them. It made me that much more confident that I was under the care of a professional. I've never had to worry about them being understaffed or not being able to help me right when I need it. They have a huge staff that's very knowledgeable and qualified.