They styled my hair exactly how I asked. I went out right after and got so many compliments. They don't really take that extra step to make me feel special. I'm just another client to them. They didn't display their qualifications. It made me nervous. They had a huge selection of magazines in the waiting room. I was able to find some of my favorites and they kept me entertained while I was waiting for my appointment. There was only a couple of times where the staff was actually able to answer my questions. Most of the time, they'd refer me to their boss or another staff member.