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Shively Animal Clinic & Hospital

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Shively Animal Clinic & Hospital
Shively Animal Clinic & Hospital
(16 Reviews)
> Get Phone Number & Directions
2401 Dixie Highway Shively, KY 40216
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Consumer Feedback

(16 Reviews)
Service
5 star average for Service
Environment
4 star average for Environment
Expertise
4.5 star average for Expertise
Staff
3 star average for Staff
Recommended
3.5 star average for Recommended
Was this provider's office too loud?
No, it wasn't too loud
Did you feel safe in this provider's care?
Yes
Is this provider's business conveniently located?
Yes, it is very conveniently located
Would you recommend this animal hospital to others?
I Already Have
Did this animal hospital use current and safe equipment?
Yes
by Anonymous xxx.xxx.134.165
November 02, 2013
I had an absolutely awful experience with this vet.

I brought my pet in with pneumonia. The vet (Dr. Scott) seemed very professional & knowledgeable. However, that is the only remotely positive thing I can say about the whole experience.

Unfortunately, my pet had to be hospitalized at least overnight, possibly for 2-3 days, at a cost of $40 per night. According to Dr. Scott, this would cover vitamin shots, antibiotics, breathing treatments, & syringe feeding every 2 hours.

I was told that I would receive a call during business hours the next day with an update on her condition. When I received no such call, I called for myself at 4:15 pm & was placed on hold "for a second", but the person did not return after over 11 minutes. She never checked back in to advise how long I might expect to just sit & wait. Since I was on a short break at work, I had to hang up without knowing her condition. My friend then called on my behalf & they told her there was no change in condition: my pet continued to have difficulty breathing & could not eat on her own.

At 8:45 pm, I received a call from Dr. Scott advising that she was eating on her own a little bit & was really improving, but her breathing was still labored & difficult. We decided to leave her in the hospital for another night. Sadly, he called back at 9:30 pm to state that my pet had stopped breathing & departed. He stated that he was leaving but would be back by 8:00 am & asked that I call then to let him know if we wish to cremate or pick up our pet.

We ended the call, but I called right back to speak with office staff because I decided to pick up my pet in the morning. At that time, I asked what the total bill would be (I had prepaid & expected some funds to be returned as a result of her passing halfway through treatment). The office rep said she didn't know because the Dr. had not completed the paperwork in my file to show what services were rendered. She asked me to CB after 8:00 am for a full estimate.

I called at 8:16 am & was told that Dr. Scott was not yet in, but would call me as soon as he got in. Meanwhile, a friend of the family went to pick up my deceased pet to save my children the pain of visiting the vet for such a sad reason. She was asked to wait while they retrieved her. After 32 minutes of staring at other people cuddling their very much alive pets while thinking of our poor recently deceased pet, my friend returned to the counter to ask what was the problem, & they gave her my pet. They also gave her a summary of charges which listed each overnight stay as $50 instead of the quoted $40.

When my friend arrived home, I of course called Shively Animal Clinic to inquire as to the difference in price quoted vs. price billed. MELANIE told me that I was darned lucky I wasn't charged $500 for services rendered because the doctor "had to do a lot more for your baby than originally estimated." She then rattled of the exact same list of treatments that Dr. Scott had promised to do when I dropped off my pet. I told her that the price should remain as quoted because he did nothing different than what he stated would be done when he gave the quote.

Then, I told her that I'd like to discuss a separate issue that impacts people. I told her that waiting for over 20 minutes to pick up a deceased pet while watching other people with their pets can cause unnecessary pain to grieving pet owners. Amazingly, Melanie then called my 30 year old friend that picked up the pet a "LITTLE GIRL", & stated that my friend must have been "LYING" to me when she texted "I just arrived" when she got there & "I have been waiting over 20 minutes." later, followed by "On my way!" 35 minutes after the first text. Melanie ACTUALLY stated that my friend must have waited in the parking lot before sending those texts just for the sake of lying to me.

She then told me that my friend caused the delay (that she had just claimed was fabricated) because she did not tell her she was there for a deceased pet & that she, Melanie, had to figure that out from the file. In fact, my friend came right up to the counter upon arrival & said, "I am here for a deceased pet under the name of _ _." Clearly, Melanie was defensive & spinning lies herself while trying, absurdly, to blame a trusted family friend for the dishonesty. I called her "Out of her fucking mind" & hung up the phone. Note: this was my one & only curse word through the entire conversation.

After a short while, I called back hoping to speak to Melanie's supervisor. Cheryl answered the phone. While she was much more professional than Melanie & listened to my concerns & actually made a good faith attempt to discuss them, she also stated that it was inappropriate of me to "cuss out" Melanie throughout our conversation, & that my bad attitude may have caused the misunderstanding. I told her that that was not the case, but obviously Melanie was in the background telling doctors, other patients, coworkers, whomever, more lies.

Cheryl apologized for things that escalated needlessly & promised to find out if the $10 per night price discrepancy would be decided in my favor or in Melanie's. I have my doubts as to whether I will ever receive this follow up call, since their record at keeping like promises is very poor. However, she also stated that Melanie is the front desk supervisor so no one above her would be willing to talk to me. In other words, this hysterical, lying, defensive person that provides terrible customer service answers to no one there & her word is law.

Too bad. If Cheryl were the boss, there is a small chance I would ever return. As it stands, I advise that no one ever go here unless you want to be charged more than quoted, called a liar, talked down to like a "little girl", & to receive terrible customer service. As to quality of care, I am undecided. My pet DID die less than 1 hour after "making improvement". That sure places doubt for me. I will NEVER return to this ghetto establishment where managers can by tyrants & quoted pricing does not stand.
by Angelina xxx.xxx.63.54
April 13, 2013
Does this provider always take that extra step to make you feel special?
Absolutely, they always make me feel like I'm their only patient.
by Anonymous xxx.xxx.131.243
December 15, 2012
Does this provider always take that extra step to make you feel special?
Absolutely, they always make me feel like I'm their only patient.
by Anonymous xxx.xxx.177.22
October 19, 2012
Did you experience unnecessary pain during your visit?
No
Did this provider ever take personal phone calls while in the appointment room with you?
No, they've never taken personal calls with me
Were the restrooms clean at this provider's office?
Yes, I could tell they were cleaned regularly
Did this provider listen to your input and concerns?
Absolutely! This provider always listens carefully to what I have to say!
by Anonymous
July 07, 2011
Was this provider argumentative or easily angered?
Yes, I was scared to say anything
Was this provider friendly?
I didn't feel very welcome
Did a staff member acknowledge or greet you when you entered?
Briefly, but they didn't make an effort to help me
Did this provider answer all of your questions?
No, I left confused and frustrated
Are you going to visit this provider again?
Only if I couldn't find a better substitute
by Anonymous
March 15, 2011
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Map and Directions
2401 Dixie Highway, Shively, KY 40216