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Hawthorne Animal Hospital

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Salem, MA

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Hawthorne Animal Hospital
Hawthorne Animal Hospital
(20 Reviews)
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120 Canal Street Salem, MA 01970
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Consumer Feedback

(20 Reviews)
Service
5 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
5 star average for Recommended
Value
2 star average for Value
Did you feel like this provider's office was understaffed?
Not at all, they had plenty of staff members to help me whenever I needed assistance
Were the kennels and holding areas clean?
Absolutely, the kennels and holding areas were some of the cleanest I have ever seen
Did this veterinarian fully explain your pet's condition?
Absolutely, I knew exactly what my pet had and what treatment options were available.
by Anonymous xxx.xxx.11.77
November 02, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
by Anonymous xxx.xxx.34.181
September 11, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
by Razkeys xxx.xxx.218.165
May 08, 2012
Did this veterinarian fully explain your pet's condition?
Absolutely, I knew exactly what my pet had and what treatment options were available.
Was this veterinarian friendly?
Yes
Would you refer this provider to a family or friend?
Yes
Was it easy to make an appointment with this provider?
Yes
Does this provider maintain a professional appearance?
Yes, he/she looked very professional
by Anonymous
December 14, 2011
Did this provider pressure you to purchase any unnecessary products during your visit?
Absolutely not! I was never uncomfortable
Is this provider willing to pursue advice from other providers when necessary?
Absolutely! They aren't arrogant at all and are more than willing to pursue advice when necessary
Did you leave the office feeling satisfied with your visit?
Completely!
Is this provider easy to reach in an emergency?
Absolutely! I can always count on them
by Anonymous
December 09, 2011
Was this veterinarian friendly to your pet?
Extremely friendly, I could really tell his/her love for animals.
Was this provider's office too loud?
Not at all, it was very peaceful and quiet
Does this provider offer flexible appointment times?
Absolutely! I never have a problem!
Were the staff members able to answer your questions?
Yes, they were able to answer my questions
Does this provider always take that extra step to make you feel special?
Absolutely, they always make me feel like I'm their only patient.
by Anonymous
August 23, 2011
Their staff is the most friendly, welcoming staff I've ever dealt with. They are so warm and professional, and make the whole experience that much better. I knew I was getting top-of-the-line treatment when they told me about what they learned at the latest conference they attended, and how they were incorporating that knowledge into the practice. The veterinarian and friendly staff educated me on what I could do better to help keep my pets healthy and happy and really stressed the importance of taking care of my pets teeth. I left with a better understanding of proper pet health and found their recommendations to be incredibly helpful. They made the extra effort to make sure every question and concern I had was addressed.
by Anonymous
August 20, 2011
One thing I noticed about their office was how absolutely fantastic it smelled. They must clean or sanitize all the time. They fully explained my pet's condition. When I left I knew exactly what my pet has and what treatments are available. The one thing that I really enjoy about this place is their high level of customer service. Their full attention is always on me and they never take personal calls during my appointment. I've been to other places that answer their phone and it just drives me crazy. Wow is all I can say about them. I have seen some vets become callused and unemotional but you will not find that here. The veterinarian and staff are extremely friendly and treat pets as if they are a part of the family. I could really tell how much they love animals. This provider has so much helpful information available online. They have an impressive website that's easy to use, with forms that you can fill out before your appointment. They also have a great online presence in multiple directories.
by Anonymous
July 12, 2011
Their staff is the most friendly, welcoming staff I've ever dealt with. They are so warm and professional, and make the whole experience that much better. They made sure every single question I had was answered, and are always available if I think of any more questions I want answered. The waiting room was clean and quiet and my dog had zero anxiety about being in the building. A much better experience than at my previous vet's office.
by Anonymous
May 18, 2011
Was the waiting area spacious?
Yes
Does this provider remember you and your circumstances at every appointment?
Definitely! They always remember me and make me feel important!
Is this provider's business conveniently located?
Yes, it is very conveniently located
Did this provider seem well-trained and experienced?
Absolutely, they were an expert!
Did this provider answer all of your questions?
Every question I had was answered thoroughly
by Anonymous
March 06, 2011
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Map and Directions
120 Canal Street, Salem, MA 01970